Search Apartment Rentals in Isla Contoy

"We absolutely loved our stay at this hotel. The staff was amazing, special thanks to Lulu who made sure we have the best experience at this hotel. Very clean and not overcrowded. The food was great but not always the best. Overall, our vacation was very relaxing. We will definitely come back here."

"Stayed here for my birthday week and it was very relaxing. The Zentopia spa was to die for! I went twice during my stay and easliy spent most of my day there. The food selections were also great. A lot to choose from. The butler service was also great, timely communication and updates were always provided. Always daily activities available to do, and the butler will schedule things for you and let you know recommendations as well onsite. The staff overall is very friendly and welcoming. My only complaint was for housekeeping stealing money from my wallet while i was out on my 2nd day so I took away a star because of this. My bag was put away in the closet and was still messed with. I did notify the butler and manager of the incident at the end of my trip but ensured to lock my things away the remainder of my time there. Nothing else seemed tampered with again after that. Besides that one incident i had a great experience overall. "

"This resort is amazing! Since it’s brand new, everything is fresh, clean and modern. The staff is super friendly and always quick to help, making the stay even better. The food at all the restaurants is absolutely delicious-every meal was a treat! I’d definitely love to come back again"

"All staff very friendly and beautiful beach area and pool area"

"Staff was amazing and attentive. Food was great. Layout of resort beautiful. Quiet pool, roof top pool and main pool were are great for different vibes. "

"Excellent staff!"

"The beach was wonderful my only issue was the little to non smoking areas, and the lack of public washrooms. Other than thay the riu latino was wonderful "

"Great facility. Well run. "

"We booked our room in Sept 2024 only to arrive in Feb 2025 & find out the room we booked had been overbooked, therefore the room we wanted & paid for was not an option for us. They offered us a downgrade but no refund in the difference due to us booking thru Hotels.com. I began a chat session with Hotels.com & the representative was very nice & helpful was able to find us a room nearby at Secrets along with a nice refund for the difference in cost. As we were leaving we requested the bell person to contact us a cab to take us to Secrets, which was only 1/2 mile down the road, he ask for our check out ticket, I told him we never even checked in therefore we didn’t have a checkout ticket. Waited for over 20 min,I honestly don’t think he called for a taxi because one never did show up. I contacted an Uber driver, I let him know to cancel the taxi & was informed they don’t allow Uber drivers on to the property. So I then ask him to at least take us by golf cart to the gate so we could be picked up by the Uber driver. He did do that but literally dropped us off on the curb at 8:30 at night. We normally stay at a Secrets Resort or Sandals but had heard such amazing things about the Excellence Brand. This was presumably a 5 star resort but from my experience I’d rate it a 2-3 just because of the way they handled the situation. A phone call in advance to let me know the room situation would’ve been nice. I work too hard for my money to not get exactly what I paid for. "