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"The hotel was very clean and at the heart of everything. Central Park is about a 10 minute walk and Time Square is about 10 minute; however, if you are traveling with kids add another 5 to ten minutes. I love the option of being able to rent an electric bike which is the best way of transportation. The Icon parking lot offers a discount if you get you ticket validated. I do have to mention that eating at the hotel can be very expensive with two beer nothing fancy going for 26.00 and the customers service from the restaurant is not desirable I give them a 3. Overall my experience was good."

"The staff was great! Even dealing with the disappointing mistake that Expedia made with our reservations and the status of our balance due, they lady at the desk was very patient and understanding with my frustration, showing sympathy and care. She made sure that our room would not be held, being that they were nearly at capacity. Mark, the bellhop, was absolutely amazing! He was super friendly, respectful and treated us like we were the only people staying at the hotel. He knew the issues that I had to deal with checking in and he remembered exactly who we were when we came back to get our things after 5 hours, and where our things were without even needing to look at our ticket. He gave us tips and tricks for navigating the city. He even took the time to teach our 7-year a magic trick. I've stayed in NYC a couple of times, and hands down this was the best hotel experience I've had. Perfect location. Rooms were not shoebox size, they didn't break the bank and equal half of the vaca budget. Our room was clean and well maintained. If I had to find something negative, it would be that the HVAC chiller unit went down for 1 night and the room started getting very warm. However when we called to have someone check on it, a serviceman visited quickly and explained why, that it was currently being fixed, offered a fan, and had us open our windows. It cooled down plenty enough. I am sure in the hot summer, this would be a bigger problem. Regardless, very satisfied. I will go back. "

"The staff are excellent here. Everyone was very kind and the front desk provides free water bottles whenever you need. "

"Great place ran by great people from the front desk to the housekeepers. Everybody was friendly."

"The location was perfect - just a few blocks to the MOMA and Broadway. The reception staff (especially Peter) were friendly and helpful. All of that more than made up for the disastrous elevators (the control panels were often out of service and the service was slow) and the broken WiFi. Still overall, a great deal. I would absolutely stay here again. "

"The room was really nice, very relaxing and quiet"

"recommendation for all of you guys if you want stay closed times square only 1 make me not comfortable is shower "

"The staff was very helpful. The hotel was clean. No complaints "

"Everything! It's the best!"