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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Luxury property on the beach, with 10 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
View from room
Private beach, white sand, sun loungers, beach umbrellas
Outdoor wedding area
Terrace/patio
VIP Access

Reviews

9.0 out of 10
Wonderful

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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

Terrace/patio

Excellence Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Terrace/patio

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Balcony view

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • 775 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 947 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillowtop beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 943 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
  • 1550 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 755 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 1600 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 775 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pool Family Suite

View from room

Pool Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 1701 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Couples treatment rooms, sauna, steam room, body treatments

SLS Playa Mujeres – ALL Inclusive Collection

On private beach
Pool
All-inclusive
Spa
9.0 out of 10, Wonderful, (100)
The price is CA $617
CA $753 total
includes taxes & fees
Jan 28 - Jan 29
SLS Playa Mujeres – ALL Inclusive Collection
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About the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 9 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 88 min drive
  • Dolphin Discovery - 88 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury all-inclusive property located in Playa Mujeres
You can look forward to an adjacent golf course, free water park access, and 2 swim-up bars at Finest Playa Mujeres by The Excellence Collection - All Inclusive. With a private beach, a beach bar, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, hydrotherapy, or a body treatment at One Spa, the onsite spa. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. The gym offers yoga classes and fitness classes; other things to do include fishing, scuba diving, and kayaking. In addition to 2 poolside bars and a rooftop terrace, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 10 outdoor pools and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, extended parking, and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), tennis lessons on site, and a porter/bellhop
  • Guest reviews say great things the family-friendly amenities, beach locale, and helpful staff
Room features
All 450 rooms boast comforts such as 24-hour room service and free international calls, in addition to thoughtful touches like premium bedding and pillow menus. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with jetted tubs and rainfall showers
  • 46-inch LED TVs with premium channels
  • Furnished balconies or patios, separate sitting areas, and eco-friendly cleaning products

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (16,996 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Yes, this property has 10 outdoor pools and a children's pool.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Jan 22, 2025, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Jan 30, 2025 start from CA $1,117.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-out is at noon.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3904.21 per vehicle applies.

Are there all-inclusive benefits at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, bicycling, soccer, and more.

Where is Finest Playa Mujeres by The Excellence Collection - All Inclusive located?

Located in Playa Mujeres, this beachfront property is next to a golf course and within 1 mi (2 km) of Mujeres Beach, Punta Sam Beach, and Punta Sam Ferry Terminal. Playa Mujeres Golf Club and El Meco Archaeological Site are also within 3 mi (5 km).

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1015 reviews" "
Rating 8 - Good. 148 out of 1015 reviews" "
Rating 6 - Okay. 87 out of 1015 reviews" "
Rating 4 - Poor. 36 out of 1015 reviews" "
Rating 2 - Terrible. 40 out of 1015 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, very friendly staff, everything you'd expect from an all-inclusive resort.
Stayed 5 nights in Jan 2025

10/10 Excellent

LIZAI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private pool is what my son loved
Stayed 3 nights in Jan 2025

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at the Finest Playa Mujeres Resort. The staff was friendly, easy to get seated at restaurants (even with our large group - 21 people). No complaints by anyone in our group; even the kids had a great time, which always makes it easier for the parents to relax and enjoy themselves. From what my friends/family have told me, it is on the pricier side, but you get what you pay for. We will definitely go back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the hot tubs were working
Stayed 7 nights in Jan 2025

6/10 Okay

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and rooms of this property were very nice. The concierge was very accommodating and the housekeeping staff were great. We chose a swim up suite, so we could enjoy the water and drinks while our 15 month old napped and went down early for bed. Our swim up was FREEZING, and had 0 sun exposure. There was no handle on the outside of the patio door, so nearly impossible to shut and reopen while our son napped. If we left the door cracked (so we could get back inside), we would get calls from the front desk, this waking our kiddo. Any bar was about a quarter mile from said swim up suite, making our plan to enjoy ourselves while our son napped impossible. The kids area was very isolated from everything else, so it was a big to do to take him over there for the 30 minutes or so he might be interested. Food was good at night, fairly limited during the day. Las dunas beach hut had terrible food and was the only place you didn’t have to get redressed and go sit down for (another big to do with a 15 month old). Sweet corner was a life saver for warm milk for our kid. The crib in the room was great, the rooms do get nice and dark for nap. Height chairs almost everywhere. Overall, a nice family resort, but could be improved upon. We won’t be returning
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with a toddler - lots of fun stuff on site.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I honestly can’t say enough amazing things about this hotel, the staff and our experience. This is our second time coming (5 years ago was the last time) with our kids now 11 and 7. Both were exceptional stays. Many of the dishes during our stay were comparable to Michelin star meals. Everyone went out of their way to provide thoughtful and meaningful moments. Staff remembered my name and my kids faces. They were always friendly and welcoming. This is truly a luxury vacation, and was a discount for what I paid with respect to the quality and service I received. The kids have proclaimed our next vacation is here. I’m on board with it;)
Stayed 7 nights in Jan 2025

10/10 Excellent

Alexa Jade Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best resort we have ever stayed at near Cancun. The staff was attentive and quick with every request. There were various activities for kids/teens to keep busy. The only thing I would change is to have more inclusive activities, while there were lots of adults only activities and kids/teen activities there were not many activities to do together as a family. For example, the pool volleyball was adults only, and when our nearly 16 year old son wanted to join he couldn't. Which is fine, but we never got the option to play pool volleyball on the family pool side. It seems like the fun activities were reserved for adults only. Other than that, the resort was absolutely amazing, and we would definitely stay there again.
Stayed 4 nights in Jan 2025

10/10 Excellent

NARMIN

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the finest playa mujeres from 1/4/25-1/11/25 and absolutely loved every minute of it. The place was clean, safe, the staff including the waiters at all the dinning places, the cleaning staff, the staff at the beach, by the pool, each one of them was extremely kind, helpful, respectful and worked with a smile of their face. The only thing we would have liked would have been heated pools and hotter jaccuzzis. We will definetely be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

JODI, Maple Grove

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly resort, yet still fun for the guests that don’t have children.
Stayed 5 nights in Jan 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Antonios

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with very friendly staff that is always happy to help and provide service. Lots of dining options, with really good food, without the long lines and wait times that often plague all-inclusive resorts. Great bars and service as well. Beautiful beach with lots of sunbeds and shade. Our little one loved the activities at the Kids club and the staff was very friendly and accomodating. Overall one of the best hotels we have stayed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brent Wesley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort, staff and amenities was awesome. Exactly what we wanted and met and exceeded our expectations. Food and cocktails were luxuary. Kids amenities and kids water parks were amazing. The staff was exceptional. Night time entertainment was excellent as well. Highly recommend!
Stayed 5 nights in Jan 2025

8/10 Good

Savita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the bugs and waiting time for the restaurants it was a great resort.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karim Abdulaziz Abdulla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly courteous and went out of their way to be helpful and pleasant.
Stayed 7 nights in Jan 2025

6/10 Okay

Devon

Liked: Property conditions & facilities
The room AC system malfunctioned and was fixed with a fungus smell. Room 5265. It was like twisting an arm and a leg to switch rooms. They masked the smell with spray and tried to convince me to stay in the same room until I talked to the manager. The new room AC was making a loud rattling noise #5373 when the fan was on high. I practically kept it low to minimize the noise to sleep. When the AC system is off, a cold draft still comes and feels the draft. Overall the place is beautiful but I didn't like their room. Staff can use more smiles when talking to clients. They do greet but seem mad. A hostess named Yarexy from Duke's restaurant should be an example of a greeting. She was by far the best friendly staff.
Stayed 5 nights in Jan 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent
Stayed 4 nights in Jan 2025

10/10 Excellent

Mahmoud, Montvale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Finest was wonderful!
Stayed 4 nights in Jan 2025

8/10 Good

Peppa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening live music runs quite late for families with children who go to bed early, and it’s very amplified and fairly loud. Otherwise it’s super family friendly. Excellent dining choices and wonderful staff. Beautiful property, lovely pools and beach area.
Stayed 7 nights in Jan 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Justin

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of two adults, a 5 year old and two 1 year old babies and my nanny were at this property for 9 nights over New Year’s Eve. We had a wonderful stay, the property is modern and grounds immaculate and beautiful. Food is average, we tried most restaurants, our favourites were the steakhouse (perfectly cooked salmon and picanha), the Mexican and the Asian restaurants. The only oke you really need a reservation for is the Teppanyaki, which we ended up not going to. There may be a short wait for the other ones but not too bad. We had lunch at the beach restaurant every day, mostly guac with chips, some grilled food and pizza for the kids. Breakfast could certainly be better, not one good break from the wife variety of breads available. The beach is beautiful, a long and private stretch of white sand, with minimum sargassum. Perfect for kids to play, although the water was a bit chilly for my kids. I loved joining aquafun in the main pool daily. I would stay right and the centre where the adults only pool starts so my son could be swimming around me. Great entertainers! The water park is amazing and my son had a lot of fun, especially in the big bubble. The nightly shows were a hit with the whole family. We had two side my side junior swim up suites which were huge, and they both had a large jacuzzi where I bathed by kids, the 5 of us would all fit comfortably. Would certainly go back!
Stayed 9 nights in Dec 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great , good food and great property
Stayed 5 nights in Dec 2024

10/10 Excellent

Millie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room service was amazing. The bartenders were amazing. It’s a very beautiful property. I would definitely return with family and friends.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful experience. The place looks like heaven. The staff is very friendly. The desert needs to be improved. But overall the food is good.
Stayed 4 nights in Jan 2025

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0