6/10 Okay
Samantha
Travelled with family
Jun 8, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of flying we check in and they tell us our two kids weren’t on the reservation even though on my Expedia app said two adults and 2 kids. They didn’t seem that empathetic and said “it always happens with Expedia” and that I need to pay an extra $800-$1100. He asked me what i wanted to do like I had a choice. We traveled all day and I just wanted to lay down. I didn’t want this to ruin the beginning of our trip so we said we will fork it out and worry about it when we came home. Property was nice, a lot of pools, a big splash pad for kids and kid height pools. Every day had schedule of events for everyone. Ocean was a bit rough but kids loved finding seashells. Very family friendly and quiet. Food was disappointing and drinks were ok. My husband and I got food poisoning. The gift shop will rip you off. $18 for a bag of Funyuns, $5 for a chocolate egg, $10 for Pringles, $18 for cola gummies. My kids were so sad when I had to say no. Way over priced. Housekeeping was awesome, room service was fast. Room was well conditioned. No balcony though. We loved the bubble party in the pool. That was our favorite. My kids had the best time at their first all inclusive, but my husband and I have been at better ones. This was just ok for us.