Santa Cruz Vacation Packages

This hotel is very beautiful. However, the bathrooms are incredibly small and uncomfortable. I am 5'7" tall, average size and barely was able to move in the bathroom. In order to access the toilet, I had to squeeze myself between the wall and the bidet. I also couldn't access the toilet if the door was open. The bath only has a tiny window pane to prevent water spillages, so I had to be extremely careful when I washed. Even then, there was water everywhere most of the times I got out. Also, the rooms were very hot and damp. Since we were in April, there was no AC and we were instructed to open the windows. However, since there are inner courtyards in the middle of the building, the echo was very present. Thus, we could hear people talking and doors shutting all night and barely slept. We asked to change rooms and they gave us one facing the street instead of the inner court, but the street was as much noisy. The breakfast was ok. The food was overall okay, but sometimes cold. It also didn't open before 7:30am, so we had to eat in a rush the morning we left since our cab was picking us up at 7:45am. One of the lady at the reception (I don't remember her name) was incredibly kind and helpful. She reserved our cab for us and helped us switch rooms when we complained about the noise. She made sure everything was ok. Also, the hotel is a short walking distance to most of the attractions and good restaurants. Still, I think you can find better.

Excellent facility in the heart of everything

Superb choice to stay at in a beautiful city. We'd stay again here, if back.

The hotel is cozy and clean. The location is great.

Excellent service and convenient location