Isla Mujeres Vacation Packages

I love the hotel, it needs a little update but in general I think it’s a great place, staff is very nice and helpful, I would have liked that it had another restaurant. It has one of the best beaches in Cancun, quiet and clean, very safe area and extremely convenient.

This hotel was great, very relaxing and zen. The location was perfect, not too close to the downtown, but easy 15 mins walk. Staff was very attentive and catering.

First time at an all inclusive so didn’t know what to expect. After 1 week being at the property I would go back to this location. First, the area is huge - this was confusing at the start but after a few days we got the hang of it. The hotel did try and upcharge us for a different room for 50$usd a night but we declined as we didn’t need to be closer to the pool. The hotel is connected with 2 other properties, so you have access to those restaurants and pools. The images on Expedia might include those from the other hotels, same with amenities. Marina is the hotel that everything happens at during the day, a lot more energy. If you want quiet look at the other two locations. Second, food options were great at all restaurants and we were always able to book a restaurant for evenings. Third, staff was very friendly everywhere from front desk to housekeeping etc. Fourth, it was clean. AC wasn’t super cold but was adequate and there was a fan in our room. No issues with temperature because of this. Fifth, Be Aware: we got a double queen room (fam of 4) and one bed was a queen, one bed was a Murphy bed. Much harder mattress and more uncomfortable. Our kids slept on the drop down bed so wasn’t an issue but I was expecting 2x full queens so I was surprised about this and feel it should be made known before hand. Lastly, beach is meh as other say too… we swam in the water but it’s nothing to be focused on. There’s lots of pools so no stress. Overall, 5* I would bring fam back!!

Our second stay did not disappoint. We stayed in the the Tower this trip and loved the accommodations. Bigger rooms than the garden rooms and it was nice not to have to navigate stairs. Definitely not quiet, as the Tower overlooks Bash, night party, but we new what we were here for! The staff was amazing. The beautiful Bianca, concierge, respected our desire to avoid the sales pitches this trip which was much appreciated. Special mention to Alo, our server at Bash. She kept our drinks coming with efficiency a smile every night we were there. Juan at Sea Flirt is as charming and fun as ever. He was our server last year at Flame Restaurant. I do not know who the housekeeper was, but she/he was AMAZING! We never use housekeeping as we are fairly neat people. Our Do Not Disturb sign must of fell off the door because we walked in one evening to a room cleaner than the day we checked in; down to our personal toiletries being organized into little washrag envelopes, and our pile of flip flops sand free and lined up like they were on display! Cheers to your staff! As far as the general atmosphere: we come be kids again (grown up kids). This is an environment in which you will definitely see a bit of nudity, and a lot of playful and very risque games. Know what you are in for before you come! My husband and I are monogamous, but there are many couples of different lifestyles that vacation here to enjoy the atmosphere. There is a welcoming and mutual respect for all here!

Our concierge Allesandra was very attentive and most helpful during the week, property is clean and dining options were good for all inclusive. We were fortunate to be moved into Family Selection area of resort upon check in, we did not know about this beforehand, but an excellent upgrade for families wanting a little more privacy. Location is a good 25-30 minutes from Tulum, and an hour from Tulum Airport just so you know. Overall, very good experience at this property and would highly recommend it.