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Cancun Bay All Inclusive Hotel

3.5 star property
Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center

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Photo gallery for Cancun Bay All Inclusive Hotel

Superior Room, Ocean View | Beach/ocean view
Couples treatment rooms, body treatments, aromatherapy
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Ocean view
  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
2 bedrooms
  • Sea view
  • 606 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 20 min walk - 1.7 km
  • Plaza Las Americas - 4 min drive - 4.5 km
  • Tortuga Beach - 8 min drive - 5.1 km
  • La Isla Shopping Mall - 11 min drive - 10.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Beach Bar - ‬9 min walk

About this property

Cancun Bay All Inclusive Hotel

All-inclusive family-friendly hotel near Langosta Beach
Located close to Tortuga Beach and Plaza Las Americas, Cancun Bay All Inclusive Hotel provides a swim-up bar, a poolside bar, and a grocery/convenience store. This hotel is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. For some rest and relaxation, visit the hot tub or outdoor treatment areas, and indulge in a massage, a body treatment, or a facial. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the gym; other things to do include volleyball. Free WiFi in public areas is available to all guests, along with a free daily manager's reception and a terrace.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • An area shuttle, a reception hall, and a porter/bellhop
  • A ballroom, a billiards/pool table, and coffee/tea in the lobby
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 132 individually decorated rooms include comforts such as laptop-compatible safes and air conditioning, in addition to amenities like minibars. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and coffee/tea makers
  • Eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and daily housekeeping

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Library
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

Does Cancun Bay All Inclusive Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of Apr 15, 2025, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on May 14, 2025 start from CA $217.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cancun Bay All Inclusive Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun Bay All Inclusive Hotel?

Self parking is free at this property.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cancun Bay All Inclusive Hotel?

Check-out is at noon. Late check-out is available for USD 55 (subject to availability).

Are there all-inclusive benefits at Cancun Bay All Inclusive Hotel?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include volleyball, aerobics classes, water fitness classes, and more.

Where is Cancun Bay All Inclusive Hotel located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Langosta Beach, Tortuga Beach, and Plaza Las Americas. Ultramar Ferry Puerto Juárez and Cancun Convention Center are also within 6 mi (10 km).

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Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 473 out of 1173 reviews
Rating 8 - Good. 290 out of 1173 reviews
Rating 6 - Okay. 181 out of 1173 reviews
Rating 4 - Poor. 114 out of 1173 reviews
Rating 2 - Terrible. 115 out of 1173 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anand

Lobed this place. Food and amenities were very good.
Stayed 4 nights in Apr 2025

8/10 Good

Sarah

Overall great resort. Perfect for families.
Stayed 7 nights in Mar 2025

8/10 Good

Sandra

Great for a short stay
Stayed 4 nights in Mar 2025

10/10 Excellent

Pedro

Todo exelente
Stayed 4 nights in Apr 2025

10/10 Excellent

Zoe

awesome spot! great for the price when on sale, quiet friendly and clean in comparison to other 3-5 star resorts Dominican. I would return and the food was really good
Stayed 6 nights in Apr 2025

8/10 Good

Andrea

Nice quiet relaxing, though could have more of a verity of buffet foods
Stayed 5 nights in Mar 2025

10/10 Excellent

Krystal-Lynn

Incredible bar service and clean rooms
Stayed 3 nights in Mar 2025

10/10 Excellent

Benny

It's was good.
Stayed 5 nights in Mar 2025

8/10 Good

Albert

The property was good,everything was fine. There was a buffet, couple restaurants that you could choose from where to eat.
Stayed 7 nights in Apr 2025

10/10 Excellent

Chaneli Irene

My family came here for about a week and everything was amazing from the moment we checked in to when we checked out. Staff was nice and helpful, the rooms were kept nice and clean, it was just a great time overall.
Stayed 5 nights in Mar 2025

10/10 Excellent

Silvia

We love it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Alfredo Acosta

This is a smaller property, it was exceptionally clean and well maintained.
Stayed 4 nights in Mar 2025

8/10 Good

Karen

Beautiful pool and beach area! I only spent one night, and drinks were good, not sure why the only bar outside is in the pool. Food at the buffet was OK, Rooms could have a couple more amenities like body wash, tissues, and water in the refrigerator (there are three cans of soda in the refrigerator when I arrived).
Stayed 1 night in Apr 2025

10/10 Excellent

Hope

Property clean, great customer service. Ths staff was attentive and amazing. Buffet food can be better, I do recommend peanuts, pretzels at bar. Definitely coming back
Stayed 3 nights in Apr 2025

10/10 Excellent

Baby

Enjoyed our stay. Food was good. Room as air conditioning. Lots of fun stuff to do. Friendly staff. Would book here again.
Stayed 6 nights in Mar 2025

8/10 Good

Stephen

The pools, and beach access was amazing. Honestly I was very impressed with the buffet there, it was above and beyond what was expected. Altogether a very great place.
Stayed 6 nights in Mar 2025

10/10 Excellent

Steven

Super friendly and helpful staff. Very clean throughout the entire resort food and drinks were great. I would definitely recommend the resort to anyone.
Stayed 7 nights in Feb 2025

10/10 Excellent

Kayley Elaine

Overall, the food and service is good, we can always get a chair any time of day, and the room is spacious! We never had a problem getting a reservation in the morning, and the buffet and restaurants were delicious. This is a smaller resort but for a couples getaway it is perfect and intimate. The rooms could use some minor pampering but were still overall clean and offered exactly what a couple would need to relax and enjoy a beach getaway.
Stayed 7 nights in Mar 2025

8/10 Good

Tammy

Was well worth the money
Stayed 3 nights in Mar 2025

8/10 Good

Jonathan

The staff was incredible. They were extremely friendly and helpful. There was a lot of small dining and shopping locations around the resort. This resort is good if you want to relax and not be overwhelmed. The smaller location makes for a more personal experience. If you go and want the nightly “fancy” dinner, you will need to get down early for reservations because they book kind of fast and reservations are limited. Would definitely come here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bryan

This was a small,quiet excellent property that gave us a great opportunity to enjoy the Sun. The buffet staff was attentive,helpful,and so friendly. The pool area staff was friendly, not pushy. The ocean is awesome in Cancun, but sometimes the solace of the bay is what your soul needs. Thank you for a much needed week of sun and fun.
Stayed 7 nights in Feb 2025

8/10 Good

Guillaume

The facility and staff are great. It would be better if it was free service for drinks at the buffet, staff is too busy for coffee or water…. The beach is small and surrounded by marina and boat.
Stayed 9 nights in Mar 2025

10/10 Excellent

christine

The staff were friendly and welcoming. Clean and family gate away.
Stayed 4 nights in Mar 2025

10/10 Excellent

Armando Alvarez

I liked everything, all the staff was excellent, restaurants had delicious food, pools are great, and they make things as good as they can for the visitors. The only thing that I was not very impressed was with the bar-pool and beach-pool; there was a good amount of debris in the corners of the pool.
Stayed 6 nights in Mar 2025

8/10 Good

Jennifer

Staff was great. Pool set up was amazing. Would recommend better night entertainment. The 2 big shows were great but most resorts will do that daily vs 2 times a week.
Stayed 7 nights in Mar 2025