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"Stayed here with family in early January, and it was nice. The staff is excellent, from the doormen to the valet to the front desk to even housekeeping and maintenance! They were all very helpful. The rooms are typically NY-small, but they are adequate. The only issue we had was we couldn't really adjust the heat to a higher setting; the room stayed about 68-69 degrees, and we wanted it a little bit warmer. But, we managed with blankets and comforters. The lobby is busy, and the elevators, also. The rooftop bar is really nice, and I recommend this property for a city stay away from tourist-areas. "

"Very nice, staff is excellent "

"This was a great hotel in NYC! The rooms are more spacious than other hotels I've stayed in, and includes a voucher for breakfast which was nice. "

"Was a little unpleased with housekeeping, they came into the room to service twice while we were in room, and could not accommodate the time we requested for the cleaning. Last day there was trouble with our key card getting into room, and the housekeeper stated she’s unable to let us into room, and when I went to front desk to ask for help, they sent a housekeeper, ironically. "

"Love it easy to get to everywhere and everything very clean.. "

"We had a great time! The hotel was in a perfect location for our family and it was incredibly clean and beautiful."

"Wonderful and attentive team of people that listen and care about the guest experience. Comfy space, delicious breakfast. Musa at the front desk and Mohamad in the coffee shop are awesome! Managers made my husbands birthday magical! "

"Beautiful hotel with incredibly helpful employees! Our heater was struggling to warm up the room and they were very quick and kind when it came to getting us a new room! Thanks for all of the help. :)"

"I had a great experience, customer service was top notch."