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Hotel Basan Plaza

3.0 star property
Hotel connected to a shopping center in San Juan de Pasto with free breakfast

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Photo gallery for Hotel Basan Plaza

Family Quadruple Room
Exterior
Interior
Lobby sitting area
Free daily local cuisine breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Parking included
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Individually decorated
Smart TV
Hydromassage showerhead
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
Laptop workspace
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed, 1 Large Twin Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Individually decorated
Smart TV
Hydromassage showerhead
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
Laptop workspace
  • Sleeps 5
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Individually decorated
Smart TV
Hydromassage showerhead
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
Laptop workspace
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Individually decorated
Smart TV
Hydromassage showerhead
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
Laptop workspace
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Individually decorated
Smart TV
Hydromassage showerhead
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
Laptop workspace
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
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About the area

Map
4-79 Cl 21A, San Juan de Pasto, Nariño, 520006

What's nearby

  • Plaza del Carnaval - 18 min walk - 1.6 km
  • Plaza de Narino - 4 min drive - 3.0 km
  • Santiago Apostle Church - 4 min drive - 3.0 km
  • San Felipe Church - 5 min drive - 3.7 km
  • Unicentro Pasto - 6 min drive - 3.9 km

Getting around

  • Pasto (PSO-Antonio Narino) - 57 min drive

Restaurants

  • ‪Mr Pollo Idema - ‬13 min walk
  • ‪Los Asados De Segundo - ‬10 min walk
  • ‪Pizzeria Idema - ‬11 min walk
  • ‪Mister Pollo - ‬3 min drive
  • ‪Blanca Sofia - ‬11 min walk

About this property

Hotel Basan Plaza

Hotel connected to a shopping center
You can look forward to free breakfast (local cuisine), a free grocery shopping service, and a free daily manager's reception at Hotel Basan Plaza. Free in-room WiFi is available to all guests, along with an art gallery on site and laundry facilities.
You'll also find perks like:
  • Free self parking and extended parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • An elevator, 3 meeting rooms, and concierge services
Room features
All guestrooms are individually decorated, and include comforts such as laptop-friendly workspaces, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Hydromassage showers and shampoo
  • 42-inch Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available on weekdays for a fee of COP 9,000
  • Snack bar/deli

Things to do

  • Art gallery
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • 3 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Free local calls
  • Individual decor
  • Laptop workspace
  • Phone
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 2:00 AM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (one-way, maximum occupancy 4)
  • Hosted evening meal: COP 9000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Ayenda Basan Plaza
Hotel Basan Plaza Hotel
Hotel Basan Plaza San Juan de Pasto
Hotel Basan Plaza Hotel San Juan de Pasto

Frequently asked questions

Is Hotel Basan Plaza pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Basan Plaza?

As of Mar 18, 2025, prices found for a 1-night stay for 2 adults at Hotel Basan Plaza on Mar 19, 2025 start from CA $43.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Basan Plaza?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Basan Plaza?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Basan Plaza?

Check-out is at noon.

Does Hotel Basan Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 50000 per vehicle applies.

Where is Hotel Basan Plaza located?

Situated in San Juan de Pasto, this hotel is within 2 mi (3 km) of Plaza del Carnaval, Estadio Departamental Libertad, and Plaza de Narino. Iglesia La Catedral and Santiago Apostle Church are also within 2 mi (3 km).

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Hotel Basan Plaza Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Callum

Very nice, kind people. Room was clean and very good value. Breakfast was decent.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Very friendly staff. The room was big and clean.
Stayed 2 nights in Oct 2022

8/10 Good

Juan

Friendly Staff
Stayed 1 night in Dec 2024

8/10 Good

Claudia

Stayed 2 nights in Dec 2023

4/10 Poor

Francisco

Liked: Cleanliness, property conditions & facilities
El hotel al parecer contaba con remuneración reciente pero todo se opacaba con el olor en todo lado proveniente del restaurante, el parqueadero era mur reducido pero lo peor era el olor a basura en el mismo, todo el hotel contaminado con mal olor...
Stayed 2 nights in Dec 2023

10/10 Excellent

MARIA

Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2022

10/10 Excellent

gerardo g

gracias
Stayed 2 nights in Aug 2022

10/10 Excellent

Harold

Stayed 3 nights in Apr 2022

8/10 Good

Luis

Stayed 1 night in Mar 2022

8/10 Good

Carlos

Stayed 1 night in Feb 2022

10/10 Excellent

ANA

El hotel muy hermoso comodo y el servicio excelente
Stayed 4 nights in Dec 2021

10/10 Excellent

Joannis

Muy bueno. Buena ubicación. Zona segura. Muy limpio.
Stayed 1 night in Dec 2021

8/10 Good

Angela

ATENCION AL CLIENTE
El Hotel bastante cómodo, la atención del personal muy gentil
Stayed 1 night in Dec 2021

10/10 Excellent

Jenifer

Stayed 1 night in Dec 2021

10/10 Excellent

Andres J

Gracias Hotel Basan Plaza
La mejor experiencia, el staff muy amable, la comida deliciosa y la habitación súper cómoda.
Stayed 2 nights in Dec 2021

10/10 Excellent

Cesar

Stayed 1 night in Nov 2021

10/10 Excellent

Luis

Exelente
Exelente gracias espero poder volver en otra ocasión.
Stayed 1 night in Nov 2021

10/10 Excellent

Liliana

Stayed 1 night in Sep 2021

10/10 Excellent

Sol M

Stayed 1 night in Sep 2021

10/10 Excellent

Sergio

Buena estadia
Buen Hoyel sin contratiempos
Stayed 2 nights in Feb 2021

8/10 Good

Diego

Stayed 2 nights in Nov 2020

8/10 Good

ISABEL

La comunicación fue permanente con el hotel, ya quebla hora de llegada cambio y dieron espera para podernos atender en recepción.
Stayed 1 night in Nov 2020

10/10 Excellent

Danom Int Corp

Stayed 2 nights in Mar 2020