6/10 Okay
Kristen
Travelled with family
Nov 4, 2024
Liked: Staff & service, amenities
We arrived early & although room wasn't ready yet we were able to check our bags & were told we would be called whenever the room was available. We never received a call & when we went back around 4pm, they had trouble locating our reservation, even though it was there a couple of hours earlier. Elevators are a bit older & the hallway (on the 5th floor) was like the Arctic!! It was so cold. Room thankfully was fine. Carpets could use a good steam cleaning or replacement. Walls are paper thin though- we could hear our neighbors "afternoon delight" and street noise. Overall, the hotel has a beautiful design, some nicer on-site restaurants, friendly staff & in a great area. Parking was an additional $49 per night but attached to the hotel which was convenient.
Kristen
Stayed 1 night in Nov 2024