Kitzbuehel Alps Vacation Packages

Expedia blamed the hotel and the hotel blamed Expedia. I never got the access code for the main building from the hotel. I tried calling the hotel directly through multiple methods and the phone didn’t ring/they didn’t answer. Expedia couldn’t reach them for over two hours, time I spent standing outside with no way to check in since there’s no front desk. Ended up following someone inside and found my key. Then Expedia said they got a hold of the hotel and the hotel doesn’t have my reservation, which obviously wasn’t true since I found my key with my name on my envelope. Expedia profusely apologized and the hotel then texted me from the same number that would not answer the call. Hotel said Expedia only recently called them but Expedia had been calling for hours. Once finally checked in the hotel was fine. Maybe book directly with the hotel and not through Expedia, although I’m not sure why I never got the access code to the building.

Property is about 10-15 minutes from the train station and about 10 minutes from old town. They provided lockers to store our luggage when we arrived early and our room was not ready. There is no person to greet you at the counter but the phone near the kiosk to check-in connects to a person who answered fairly quickly and was helpful.

Great location. Close to train station and main square.

One of the most pleasant hotel experiences I've had in a while. There's two parking spots directly in front of the hotel to park while checking in. The host gave us clear direction for where to park after checking in, and he was so funny and so kind. We really enjoyed our check in conversation he was a joy to meet. The room was very clean and the view over the river was beautiful. The restaurant and roof top bar is the best place to enjoy a drink or meal. Highly recommend!

Staff was always helpful, spacious clean room, close to buses trams, Al start and most of main attractions