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Grand Royal Lagoon

3.0 star property
Lakefront Cancun hotel in Zona Hotelera with a marina

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Royal Lagoon

Outdoor pool
Outdoor dining
View from property
Outdoor pool
Standard Room, Pool View ( subject to availability)

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
In-room safe
Daily housekeeping
Desk
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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includes taxes & fees
Jan 2 - Jan 3, 2025
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About the area

Map
Calle Quetzal No 8-a, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 19 min walk
  • Forum Beach - 3 min drive
  • Tortuga Beach - 3 min drive
  • La Isla Shopping Mall - 6 min drive
  • Chac Mool Beach - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Señor Frogs - ‬5 min drive
  • ‪Club InterContinental - ‬7 min walk
  • ‪The Surfin Burrito - ‬5 min drive
  • ‪Taqueria los Chachalacos - ‬3 min drive
  • ‪Los de Pescado - ‬3 min walk

About this property

Grand Royal Lagoon

Hotel near Cancun Convention Center
Located close to Tortuga Beach, Grand Royal Lagoon provides a marina, a terrace, and a garden. Free WiFi in public areas and a restaurant are available to all guests.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking and extended parking
  • Limo/town car service, express check-out, and express check-in
  • Babysitting (surcharge), multilingual staff, and motorized watercraft on site
Room features
All guestrooms at Grand Royal Lagoon offer thoughtful touches such as air conditioning, as well as amenities like safes and room service.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Free infant beds, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator on request
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Frequently asked questions

Does Grand Royal Lagoon have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Grand Royal Lagoon?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Grand Royal Lagoon on Dec 28, 2024 start from CA $76.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Royal Lagoon pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Royal Lagoon?

Self parking and extended parking are free at this property.

What time is check-in at Grand Royal Lagoon?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

What time is check-out at Grand Royal Lagoon?

Check-out is at noon. Late check-out is available for MXN 450 (subject to availability).

Does Grand Royal Lagoon provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Grand Royal Lagoon located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Cancun Convention Center, and Tortuga Beach. La Isla Shopping Mall is 2.8 mi (4.6 km) away.

Grand Royal Lagoon Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 174 out of 849 reviews" "
Rating 8 - Good. 279 out of 849 reviews" "
Rating 6 - Okay. 213 out of 849 reviews" "
Rating 4 - Poor. 104 out of 849 reviews" "
Rating 2 - Terrible. 79 out of 849 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Yu

Travelled with family
The property located at very convenient location. Easy transportation and close to everything. But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Stayed 7 nights in Dec 2024

4/10 Poor

Jared

Travelled with group
no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Stayed 1 night in Nov 2024

6/10 Okay

Constantin

Travelled with partner
The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Stayed 7 nights in Nov 2024

10/10 Excellent

Natalia

Stayed 10 nights in Oct 2024

10/10 Excellent

Ana Luisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Oct 2024

2/10 Terrible

shantal

Disliked: Cleanliness, staff & service, property conditions & facilities
Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Stayed 8 nights in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Necesitan invertirle dinero.
En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Stayed 2 nights in Jun 2024

2/10 Terrible

howard

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Stayed 8 nights in Jun 2024

4/10 Poor

Sanjida

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Stayed 7 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Tyler

Stayed 1 night in Mar 2024

10/10 Excellent

Davis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable
Stayed 1 night in Feb 2024

8/10 Good

adolfo

Travelled with family
Stayed 2 nights in Feb 2024

6/10 Okay

Pedro

Travelled with family
Good location. It´s Ok for the pice
Stayed 1 night in Jan 2024

8/10 Good

Larissa, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel for the price.
Stayed 10 nights in Jan 2024

8/10 Good

Michelle Ann Del

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expedia had pictures of a room that doesn’t exist at this small hotel. Unfortunately, I booked the room that doesn’t exist. Hotel staffer Francisco was very helpful. The next day he was able to offer a room, while not the room I had booked, the room offered was a good alternative for us. This is a very basic hotel. If you want frills, go somewhere else. Cable TV is Spanish language only. Our stay was very pleasant. Location is close to shopping and restaurants. We will stay here again.
Stayed 8 nights in Jan 2024

4/10 Poor

Abram

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jorge A

Travelled with family
Disliked: Property conditions & facilities, room comfort
Terrible
Solamente diré que es el peor lugar en Cancún en donde me he hospedado.
Stayed 1 night in Dec 2023

8/10 Good

Asela

Liked: Cleanliness, staff & service
Everything was good, excellent services!!

2/10 Terrible

Manuel

Stayed 9 nights in Oct 2023

8/10 Good

Mohamed, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it
Stayed 6 nights in Sep 2023

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities
Bien ubicada, cerca de la zona Hotelera
Stayed 3 nights in Sep 2023

4/10 Poor

G-Mo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cheap so want expecting wonders just the things that it says in the description or wifi in room... None. Refrigerator... None. Staff was good and the shower was probably the best we'd found down here unlimited hot water and pressure that forces you to be careful! Beds were very hard and you'll toss and turn often. Great location quiet but close to everything
Stayed 6 nights in Aug 2023