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Kempinski Hotel Cancún

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

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Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
View from property
Miscellaneous
Exterior
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Suite (Seafront)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 882 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Suite (Seafront)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
  • 883 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room (Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 882 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down comforters, minibar, in-room safe

Presidential Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
  • 2464 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down comforters, minibar, in-room safe

Club Double Room (Seafront)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil)

Suite (The Saasil)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Heating
Connecting rooms available
  • 1905 sq ft
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

Club Suite (Seaside)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
  • 883 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside)

Suite (Seaside)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Renovated in 2023
  • 882 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 17 min walk - 1.4 km
  • La Isla Shopping Mall - 3 min drive - 2.1 km
  • Cancun Interactive Aquarium - 3 min drive - 2.1 km
  • Iberostar Cancun Golf Course - 3 min drive - 3.2 km
  • Delfines Beach - 6 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬5 min walk
  • ‪Taboo Cancun - ‬1 min drive
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Puerto Madero - ‬1 min drive
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

Luxury eco-certified resort located near Luxury Avenue Shopping Mall with rooms refurbished in 2023
Located close to Aquaworld and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar, and a terrace. With a white sand beach, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a sports massage, a body treatment, and aromatherapy at Kayantá Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Yoga classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on site, designer stores on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks at this resort include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • A free beach club on site, supervised childcare (surcharge), and a pickleball court
  • Multilingual staff, luggage storage, and a porter/bellhop
  • Guest reviews give top marks for the beach locale, helpful staff, and first-rate property condition
Room features
All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep soaking tubs
  • 42-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and recycling

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,625 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.93 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Kempinski Hotel Cancún have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Mar 25, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Apr 22, 2025 start from CA $413.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Cancún?

Limited spots are available.

What time is check-in at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Kempinski Hotel Cancún?

Check-out is at noon.

Does Kempinski Hotel Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Are there all-inclusive benefits at Kempinski Hotel Cancún?

Some rate plans available at this resort are all-inclusive.

Where is Kempinski Hotel Cancún located?

Located in Zona Hotelera, this beachfront resort is connected to a shopping center and within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km).

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Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 449 out of 556 reviews
Rating 8 - Good. 57 out of 556 reviews
Rating 6 - Okay. 17 out of 556 reviews
Rating 4 - Poor. 8 out of 556 reviews
Rating 2 - Terrible. 25 out of 556 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Davi

Great people & amazing beach
Stayed 2 nights in Jan 2025

10/10 Excellent

Parmeshwar

Best resort
Stayed 4 nights in Feb 2025

10/10 Excellent

Sashank

Excellent property great location and view from room and one of the best beaches in Cancun
Stayed 5 nights in Feb 2025

10/10 Excellent

Junesa

The property, and staff was very nice. Loved our stay there
Stayed 3 nights in Feb 2025

8/10 Good

Zhengyuan

Very high-quality view, and the arrangement of the orientation of the hotel rooms is well suited to the view.
Stayed 3 nights in Feb 2025

10/10 Excellent

Aldo Alfonso

Excellent service, stunning place, amazing food, shows every night, incredible ocean views, very good location, definitely I'll be back!
Stayed 3 nights in Feb 2025

10/10 Excellent

Laith

My family and I really enjoyed this day at this hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

James and Charlotte

Beautiful property and the service is outstanding. Looking forward to future visits.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mohamad

Very nice, rooms are great, staff is great, food at restaurants is great, beach is great.
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Beautiful facility,wonderful staff,
Stayed 9 nights in Feb 2025

10/10 Excellent

Susan Kathleen

We loved how beautiful and clean it was all of the time. The entire staff are so attentive and kind. Our room was so quiet and we had a wonderful view of the ocean. The food was delicious! We will be back!
Stayed 3 nights in Mar 2025

10/10 Excellent

Helen

Loved the classic 5 star treatment and beauty of the hotel. Wonderful room and beautiful surroundings...ie beach etc. Great food...plenty of restaurants to chose from. Loved the whole experience
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian James

Great staff, facilities are excellent. Classical and a little dated but well maintained. Two great restaurants, but pricey. Overall we had a great stay
Stayed 9 nights in Feb 2025

10/10 Excellent

KAWALPRIT

Beautiful property.
Stayed 5 nights in Feb 2025

10/10 Excellent

Victoria

I feel the property and rooms are outdated, but the service and food were exceptional.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mark James

The staff was uniformly excellent; friendly, respectful, and helpful. The food at the restaurants was always delicious. The pool areas and beach were beautiful and well served by the waiters and support staff. The public areas were elegant, with lovely floral arrangements and attractive art. The room was clean, well appointed, comfortable, and our ocean view was wonderful. We would be happy to return.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sam

Everything, from cleanliness to the staff, was excellent. The location is fantastic, with a walkable area that offers great convenience. However, it may not be the best place for kids. There is no designated children’s area or pool with toys, and the kids' club has limited activities in a small space.
Stayed 6 nights in Mar 2025

10/10 Excellent

Harald

The staff at this hotel is super friendly. Authentic and kind people! The breakfast buffet was incredible, one of the best I ever had. There are enough lounge chairs for everyone at the beach and in the pool area. They also provide free sunscreen and Aloe Vera gel if you get a sunburn. Overall a fantastic hotel and an amazing experience!
Stayed 6 nights in Mar 2025

10/10 Excellent

Anthony

Outstanding staff. Clean. Quiet. Beautiful
Stayed 3 nights in Mar 2025

10/10 Excellent

Georgia

Staff was friendly and helpful. The service was excellent. The restaurants and the food was of the highest quality. It was one of the best resorts we visited. We got the rest we were looking for in a beautiful environment.
Stayed 6 nights in Feb 2025

10/10 Excellent

Davi

Really enjoyed my stay! Everything needed from a hotel, can be found here
Stayed 2 nights in Jan 2025

10/10 Excellent

Zhengyu

Our stay at the Kempinski Hotel Cancun was absolutely perfect in every way.
Stayed 5 nights in Jan 2025

10/10 Excellent

joseph

Great service, polite staff. Looking to satisfy hotel guests. Joseph
Stayed 4 nights in Feb 2025

10/10 Excellent

Alejandro Javier

Unique hotel. It’s awesome as always this my fifth time in this icon. The staff is amazing and the food is the best in Cancún.
Stayed 5 nights in Feb 2025

10/10 Excellent

Nehal

Excellent resort. Food is bit expensive but good quality
Stayed 5 nights in Dec 2024