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Smartflats Premium - Palace du Grand Sablon

3.5 star property
Apartment with kitchen, steps from Place du Grand Sablon

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Flat-screen TV
Exclusive Apartment, 1 Bedroom | Bathroom
Exclusive Apartment, 1 Bedroom | Living room
Exclusive Apartment, 1 Bedroom | Private kitchen
Exclusive Apartment, 1 Bedroom | Living room

Reviews

6.8 out of 10

Popular amenities

  • Kitchen
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Apartment, 2 Bedrooms

Premium bedding, iron/ironing board, free WiFi

Luxury Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
2 bedrooms
  • 1076 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Apartment, 1 Bedroom

Exclusive Apartment, 1 Bedroom

Exclusive Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Separate bedroom
  • 538 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Premium bedding, iron/ironing board, free WiFi

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
2 bedrooms
  • 1076 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Apartment, 1 Bedroom

Flat-screen TV

Deluxe Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Separate bedroom
  • 538 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom

Flat-screen TV

Luxury Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Separate bedroom
  • 538 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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    About the area

    Map
    Rue de la Paille 34, Brussels, 1000

    What's nearby

    • Place du Grand Sablon - 2 min walk - 0.2 km
    • Mont des Arts - 5 min walk - 0.4 km
    • Royal Museums of Fine Arts of Belgium - 6 min walk - 0.5 km
    • Magritte Museum - 6 min walk - 0.6 km
    • La Grand Place - 8 min walk - 0.7 km

    Getting around

    • Petit Sablon Tram Stop - 3 min walk
    • Brussels-Chapel Station - 6 min walk
    • Brussels Airport (BRU) - 23 min drive

    Restaurants

    • ‪Chez Richard - ‬1 min walk
    • ‪Au Vieux Saint Martin - ‬1 min walk
    • ‪Café Leffe - ‬6 min walk
    • ‪Crème - ‬6 min walk
    • ‪POP-UP Sablon - ‬2 min walk

    About this property

    Entire place

    You'll have the entire apartment to yourself and will only share it with other guests in your party.

    Smartflats Premium - Palace du Grand Sablon

    Apartment with kitchen, steps from Place du Grand Sablon
    A snack bar/deli, a business center, and express check-in are available at this smoke-free apartment building. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and multilingual staff assistance are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a dining area and a sitting area. Housekeeping is available once per stay.
    Smartflats Premium - Palace du Grand Sablon offers 5 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas.

    Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered once per stay and irons/ironing boards can be requested.

    Languages

    English, French, Portuguese, Spanish

    Property amenities

    Internet

    • Available in the apartment: Free WiFi
    • Available in some public areas: Free WiFi

    Kitchen

    • Coffee/tea maker
    • Cookware, dishware, and utensils
    • Dishwasher
    • Microwave
    • Oven
    • Refrigerator
    • Stovetop

    Dining

    • Snack bar/deli

    Bedrooms

    • Premium bedding

    Bathroom

    • Free toiletries
    • Hair dryer
    • Towels provided

    Living spaces

    • Living room
    • Separate dining area
    • Separate sitting area

    Entertainment

    • Flat-screen TV with cable channels

    Work spaces

    • Business center
    • Meeting rooms

    Comfort

    • Heating

    Pets

    • No pets allowed

    Suitability/Accessibility

    • Elevator
    • Smoke-free property

    Services and conveniences

    • Housekeeping (once per stay)
    • Iron/ironing board on request
    • Multilingual staff
    • Tour and ticket assistance

    Location highlights

    • In a historical district
    • In the city center
    • Near a metro station
    • Near a train station

    Safety features

    • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
    • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

    General

    • 1 building
    • 4 floors
    • 5 units

    Policies

    Check-in

    Check-in start time: 4:00 PM; Check-in end time: midnight
    Express check-in available
    Minimum check-in age: 18

    Check-out

    Check-out before 11:00 AM
    Express check-out available

    Special check-in instructions

    There is no front desk at this property
    Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

    Access methods

    Access code, private entrance

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.24 per room, per night

    We have included all charges provided to us by the property.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    Guests must contact this property in advance to reserve cribs/infant beds
    This property accepts credit cards
    Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    Host has not indicated whether there is a smoke detector on the property

    We should mention

    This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

    Property is also known as

    Smartflats Premium Palace Grand Sablon Apartment Brussels
    Smartflats Premium Palace Grand Sablon Apartment
    Smartflats Premium Palace Grand Sablon Brussels
    Smartflats Premium Palace Grand Sablon
    Smartflats Palace Sablon
    Smartflats Du Sablon Brussels
    Smartflats Premium Palace du Grand Sablon
    Smartflats Premium - Palace du Grand Sablon Brussels
    Smartflats Premium - Palace du Grand Sablon Apartment
    Smartflats Premium - Palace du Grand Sablon Apartment Brussels

    Frequently asked questions

    Is Smartflats Premium - Palace du Grand Sablon pet-friendly?

    No, pets are not allowed at this property.

    What time is check-in at Smartflats Premium - Palace du Grand Sablon?

    Check-in start time: 4:00 PM; Check-in end time: midnight.

    What time is check-out at Smartflats Premium - Palace du Grand Sablon?

    Check-out is at 11:00 AM.

    Where is Smartflats Premium - Palace du Grand Sablon located?

    Located in Upper Town, this apartment building is within a 5-minute walk of Place du Grand Sablon, Church of Our Blessed Lady of the Sablon, and Royal Library of Belgium. Place du Petit Sablon and Notre Dame da la Chapelle are also within 5 minutes. Petit Sablon Tram Stop and Royale Tram Stop are within a 5-minute walk.

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    Smartflats Premium - Palace du Grand Sablon Reviews

    Reviews

    6.8
    Rating 10 - Excellent. 10 out of 47 reviews
    Rating 8 - Good. 15 out of 47 reviews
    Rating 6 - Okay. 8 out of 47 reviews
    Rating 4 - Poor. 8 out of 47 reviews
    Rating 2 - Terrible. 6 out of 47 reviews

    6.8/10

    Cleanliness

    7.6/10

    Staff & service

    5.6/10

    Amenities

    7.0/10

    Property conditions & facilities

    5.4/10

    Eco-friendliness

    Reviews

    6/10 Okay

    ANDRE

    Liked: Communication
    The bed was comfortable.
    Stayed 1 night in May 2023

    2/10 Terrible

    Beorn

    Disliked: Cleanliness, property conditions & facilities, communication
    Arrived and was told the booking was cancelled
    Stayed 4 nights in Aug 2024

    8/10 Good

    Verified traveller

    Nice place!
    Nice place!
    Stayed 4 nights in Dec 2018

    6/10 Okay

    Claudine

    Disliked: Communication
    No soap in both dispensers Broken curtain haigners
    Stayed 1 night in Sep 2024

    4/10 Poor

    Kathy

    Liked: Cleanliness, amenities, property conditions & facilities
    Good location, however the place we stayed was in a terrible condition, lift not working the whole time we were there, we had to lug 30kg bags up and down the stairwell which had no lights, and there was no toilet seat at all, the condition is worse than a third world country
    Stayed 4 nights in Dec 2023

    6/10 Okay

    Teni

    Liked: Communication
    Girls Trip
    It was the perfect location for the Christmas markets! However it definitely needs more maintenance the toilet seat was broken and the blinds did not roll down. We also had a random man with a hood trying to access our room at 6am which was scary especially with three young girls inside! This made me feel unsafe.
    Stayed 1 night in Dec 2023

    8/10 Good

    Boris

    Liked: Communication
    Big property , but locks of maintenance. Terrible communication,
    Stayed 3 nights in Apr 2024

    6/10 Okay

    Stuart

    Booked as had kitchen facilities, however oven and microwave not functioning.
    Stayed 4 nights in Feb 2024

    2/10 Terrible

    Hiranya

    Liked: Cleanliness
    Disliked: Room comfort, communication
    Spacious place with horrible amenities.
    Located in a very convenient location and a spacious apartment. Its a pitty that they don't pay attention to small but important details to make it a pleasent stay. Bathroom has a half and leaking screen which leaves it like a swimming pool deck after a bath. No changing of towels leaves you with a wet floor mats. Coffe maker is available but no coffee or cream. No AC, No TV but a TV box is available. No elevator with a pitch black staircase (you need a flash light to see wherer you are going). The list can go on and on. .No direct communication with the property. Didn't expect to find such a sloppy place in Hotels.com
    Stayed 4 nights in Aug 2024

    4/10 Poor

    William

    Liked: Cleanliness, property conditions & facilities, communication
    Disliked: Amenities
    The good: spacious room in a great location with a beautiful view. The bad: Lounge for luggage drop off while we waited for check in did not exist. We drove there and nearby business said it closed down. Moldy shower, shower soap empty, cheap broken toilet seat, rusty broken trash can, stains on bedsheets, stains on couch, ELEVATOR BROKEN, stairwell had NO light to see, our "4th floor" from was actual 6 levels above the street. Dangerous and exhausting with our luggage. We expected more from this place...
    Stayed 2 nights in Sep 2023

    4/10 Poor

    K M

    Liked: Room comfort
    Disliked: Cleanliness, communication
    Dirty and bad maintenance what a shss as mr.
    Poorly maintained and dirty…. Filthy bathroom floors covered in lime scale and white sludge around shower and toilet. Mould on shower and all inside dishwasher. Curtain ripped off wall and disgusting stains (sex stains looked like all over the gold down sofa. Dark and dangerous entry without any lights for the first two floors of narrow staircase. Had to carry heavy bags up four floors up steep narrow stairs in pitch black for the first two flights. No aircon or fan and it was hot. Such a shame as the layout and area is great and if the owners had put any effort in cleaning and maintaining it would have been had been awesome. But I was very disappointed and pretty grossed out by it.
    Stayed 2 nights in Aug 2024

    2/10 Terrible

    Chris

    Liked: Cleanliness, room comfort
    Disliked: Communication
    Disappointed
    An absolute catastrophe. On arrival the ground floor lights did not work so had to find our way in the pitch black. Used the elevator which got stuck between floors, thereafter had to walk five floors each day. The apartment had windows and/or blinds that did not work correctly, no shower gel, a toilet seat that was not attached properly and the dishwasher did not work. Worst of all when we tried to use the dishwasher it blew the fuses and we were left without electricity for the last 24 hours (even after being told twice by support that it would be sorted). Completely ruined a visit to Belgium. Strongly advise against using this approach.
    Stayed 3 nights in Jul 2024

    2/10 Terrible

    Carla

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    there were multiple issues that they did not even attemp to fix broken toilet, no shower head, broken elevator, tv did not work etc rude when trying to talk to them and no solutions or compensation for anything smartflats is horrible
    Stayed 5 nights in Nov 2023

    6/10 Okay

    Boris

    Liked: Amenities, property conditions & facilities
    Disliked: Communication
    trash bin was broken, AC was broken, the doorbell was broken, the dishwasher was broken, 1 curtain almost broke cause it was very loose. we had a power cut and called the service, they did not help. said they contacted the "technical team" there was never a technical team. the day after power was still out and the technical team did not come. no warm water, no lights, nothing. it looks fancy and all, but dont be fooled.
    Stayed 3 nights in Apr 2024

    2/10 Terrible

    Manish

    Disliked: Cleanliness, amenities, property conditions & facilities, communication
    Stay away from this property! I am shocked Expedia is listing such properties. We asked for one sofa bed, and the sofa in the room had such a big sag, that we couldn’t use it, the lights in the room were flickering. Also, there are no elevators in the property if you have any heavy luggage - you have to carry it on the dark spiral stairs to all 4-5 floors by yourself. The only mode of communication with them is a private chat app. When we mentioned about the problems, they asked us to send an email with the video, which no one ever replied back. When we asked again on the chat, we got the reply that problems are reported to the relevant department. After that no updates during the entire stay. This place should not be listed on any major booking portals until the owner fixes the property and guarantee a customer service.
    Stayed 3 nights in Jul 2024

    2/10 Terrible

    Concetta

    Disliked: Amenities, property conditions & facilities, communication
    SMARTFLATS DA DIMENTICARE. Appartamento in teoria carino ma abbiamo prenotato per tre ed era attrezzato per due persone, ci saremmo adattati col divano ma era sfondato e inutilizzabile e non c era nessun tipo di biancheria. Comunicato tutto ciò a smartflat alle 11 di sera ancora aspettavamo notizie. Mi hanno poi scritto che mi faranno uno sconto nel prossimo viaggio, ma per carità!!!SCAPPATE VIA Per quanto riguarda Expedia invece sono stati veramente eccellenti. Hanno fatto ciò che potevano e mi hanno rimborsato anche una notte. Quindi prenotate da Expedia ma non appartamenti Smartflats
    Stayed 2 nights in Jun 2024

    6/10 Okay

    Frédérique

    Liked: Room comfort
    Disliked: Communication
    Déception
    Nous avons loué un appartement pour les vacances de Noël. Le sieges des toilettes était cassé, le four ne marcait pas. Je l'ai immédiatement signalé mais cela n'a pas été réparé. Nous avons eu d'autres problèmes dont l'ascenseur en panne pendant plusieurs jours. L'appartement est extrêmement bien situé, chaud mais pas aussi confortable que ce que nous attendions. L'equipe de smartflats est inexistante et les femmes de chambres ne parlent que roumain.
    Stayed 7 nights in Dec 2023

    4/10 Poor

    julie

    Disliked: Cleanliness
    Les photos sont bien trop vendeuses
    Immeuble sentant le renfermé et la cigarette. Des tapis taches de javel. Dans l’appartement du café senseo pour une machine. Nespresso, des canapés tellement sales qu’un drap de lit est posé dessus, Aucun produit pour la douche, Un ménage plus que limite. Des wc qui ont coulé toute la nuit. Très bien situé mais appartement mediocre
    Stayed 1 night in Dec 2023

    8/10 Good

    Corine

    Stayed 3 nights in Jul 2023

    4/10 Poor

    Verified traveller

    Liked: Room comfort, communication
    Disliked: Cleanliness
    Stayed 2 nights in May 2023

    4/10 Poor

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities
    For the price I paid (nearly $300/night), I expected much more. First, the good stuff: - Very nice location. That's why I booked it in the first place. - Very spacious. There's very little in the apartment but after being couped up in an Amsterdam hotel for 2 days, this was a great change. - Check-in was a breeze. We got a code and it was easy to use. Now the bad: - The apartment was obviously not cleaned well. There were bread crumbs on the dining table, crumbs on the carpet and stains on the sofa and **towels**! - Despite booking for 2 adults and 2 kids, we only got 2 sets of towels. I called them and they claimed I booked for 2 people. I have the expedia entry that says otherwise. Kids need towels too!! They told me they will call me back but they never did. - Hot water ran out only after a 5-min shower. We had to wait in turns until the water heated up to take showers. - Water pressure is uneven in many faucets. On some, water just trickles. - Summer season visitors, beware. There's no AC (see another review which points to the same problem). - I kid you not. About 1 hour after we checked in, a repair guy showed up and said he came to check on a few things. We had luggage lying around and everything. Should that not be done in between stays? He replaced a bulb, unclogged a bath drain and checked on the water heater. While I was grateful, it was a very odd experience. Overall, I would not recommend. It is places like this that make me want to stay in hotels
    Stayed 3 nights in Jun 2019

    4/10 Poor

    sighvatur

    Disliked: Staff & service
    Not again
    Apartment is just fine. However I needed an extra towel and was refused because they were fully booked. I really didn't like the communication with the company and I'd definitely not recommend this apartment. Towel did arrive, after two days of communication with staff.
    Stayed 3 nights in May 2019

    8/10 Good

    Craig

    Liked: Property conditions & facilities
    Great Locaion, but in need of some Maintenance
    The apartment is located right on the Grand Sablon within walking distance to lots of cafes. Close to Grand Place and Brussels Centraal Station. The beds were extremely conformable. But, the apartment is starting to look a little run down and is in need of some general maintenance.
    Stayed 5 nights in Apr 2019

    8/10 Good

    Verified traveller

    ubicación estupenda....barrio tranquilo y con mucho encanto. Bien comunicado. Apartamento muy amplio.
    Stayed 4 nights in Apr 2019

    10/10 Excellent

    Tone

    Stayed 2 nights in Apr 2019