Luxury Suite, 2 Double Beds

Reviews of Town Inn Suites Hotel

3.5 out of 5
Town Inn Suites Hotel
620 Church St, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 817 out of 1845 reviews" "
Rating 8 - Good. 572 out of 1845 reviews" "
Rating 6 - Okay. 245 out of 1845 reviews" "
Rating 4 - Poor. 123 out of 1845 reviews" "
Rating 2 - Terrible. 88 out of 1845 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eyouel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great rooms and the staff was great. It was a great stay!
Stayed 3 nights in May 2024
Response from stef on May 16, 2024
Dear Eyouel,Thank you for your kind words! We're delighted to hear that you had a great experience with us. Our team works hard to provide excellent service, and we're pleased to know that we met your expectations. We hope to welcome you back for another great stay in the future.Warm regards,Stef

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and the room I had was convenient and organized. I enjoyed my stay very much and would return again.
Stayed 7 nights in May 2024
Response from stef on May 16, 2024
Dear Jilian,We are delighted to hear that you enjoyed your stay with us and that our staff helped make your experience a pleasant one. Thank you for your positive feedback, and we look forward to welcoming you back in the future.Warm regards,Stef

10/10 Excellent

Amie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located a few blocks walk from Bloor & Yonge. The hotel staff is exceptionally responsive - Stephanie at the front desk was particularly helpful. Hotel has laundry on site which is a huge bonus plus continental breakfast. Additional plus, suites (we stayed in a two bedroom, three bed suite) have full kitchens with coffee machines, kettles, plates, and all the amenities for longer stays. Highly recommended for location, staff, and amenities.
Stayed 1 night in May 2024
Response from stef on May 14, 2024
Dear Amie,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our staff made an impact on your stay. We strive to provide a comfortable and convenient experience for our guests, so it's great to hear that you had a positive experience. We appreciate your recommendation and look forward to welcoming you back in the future!Warm regards,Stef

10/10 Excellent

MONICA.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have full kitchen
Stayed 4 nights in Apr 2024
Response from stef on May 14, 2024
Dear Monica,Thank you so much for your rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 Good

Luis, Chicago

Travelled with partner
Liked: Cleanliness, staff & service
Over crowded breakfast area. Nexflix doesnt work. Old buildning. Great location. Easy access.
Stayed 3 nights in May 2024
Response from stef on May 13, 2024
Dear Luis,Thank you for providing your feedback. We apologize for the crowded breakfast area and any inconvenience caused. We will address these issues with our team to ensure a better experience for our guests in the future. We appreciate your compliments on our location and ease of access. Thank you for choosing to stay with us.Warm regards,Stef

8/10 Good

Huey, Vancouver

Liked: Cleanliness, amenities
2 bedroom unit was spacious and fit our needs well; great free breakfast and close to public transportation
Stayed 4 nights in Apr 2024
Response from stef on May 13, 2024
Dear Huey,Thank you for your positive feedback! We are delighted to hear that the 2-bedroom unit was spacious and met your needs. We're also glad you enjoyed our complimentary breakfast and found our location convenient for accessing public transportation. We hope to welcome you back again in the future!Warm regards,Stef

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we checked in past midnight and the staff had been tremenduously helpful and understanding. we appreciate the initiative and flexibility. The space and the beddings are very nice. We love the coffee at the lobby. Breakfast room is quite small and usually packed at 7ish. We always brought some fruit and pastry up to our room and enjoyed with the complimentary coffee or tea. The pastry aint warm yet very fresh and tasty. We are happy with our stay.
Stayed 7 nights in May 2024
Response from stef on May 13, 2024
Dear Chris,Thank you for taking the time to leave your review. We are thrilled to hear that our staff was able to accommodate you well. However, we apologize for the size of the breakfast room and any inconvenience it may have caused during busy times.Thank you for choosing to stay with us and we hope to welcome you back again in the future.Warm regards,Stef

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 1 night in May 2024
Response from stef on May 13, 2024
Dear Denis,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

10/10 Excellent

Pascal, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located - friendly staff.
Stayed 2 nights in May 2024
Response from stef on May 13, 2024
Dear Pascal,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm regards,Stef

10/10 Excellent

Aneil

Liked: Cleanliness, staff & service, property conditions & facilities
Was very simple.
Stayed 1 night in May 2024
Response from stef on May 13, 2024
Dear Aneil,Thank you so much for your 5 star rating! We are thrilled to know that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from stef on May 13, 2024
Dear Veronica,Thank you so much for the kind words! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

8/10 Good

Celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from stef on May 13, 2024
Dear Celine,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm Regards,Stef

8/10 Good

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from stef on May 13, 2024
Dear Michael,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at our hotel. We strive to provide exceptional service and a comfortable experience for all of our guests. We hope to welcome you back again soon!Warm regard,Stef

6/10 Okay

Maggie

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Noise and dirt from the construction was very disappointing. There was hair all over the place.
Stayed 2 nights in May 2024
Response from stef on May 9, 2024
Dear Maggie,I'm sorry to hear about your disappointing experience with us. Your feedback is valuable to us, and we will address these issues promptly to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.Warm regards,Stef

4/10 Poor

Shaloo

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from stef on May 9, 2024
Dear Shaloo,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was fantastic for walking around downtown, and the room was clean while the staff was friendly. There were some small damages in the bathroom (cracked tiles and tub) and the TV in the living area had poor signal that made it unusable
Stayed 1 night in May 2024
Response from steffany on May 7, 2024
Dear Jesse,Thank you for your feedback on your recent stay. We are delighted to hear that you enjoyed our central location and found our staff to be friendly. We apologize for the issues you encountered with the bathroom and the TV signal. We will address these matters immediately to ensure a more pleasant experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.Warm regrads,Stef

6/10 Okay

Joel

Travelled with family
Liked: Staff & service, property conditions & facilities
No safe in the room. Also, the breakfast area is too small, with no variety to eat a good breakfast.
Stayed 4 nights in Apr 2024
Response from steffany on May 6, 2024
Dear Joel,Thank you for your feedback. We apologize for any inconvenience caused by the lack of a safe in the room and the limited variety in the breakfast area. We will take your comments into consideration and work on improving these aspects to enhance the overall experience for our guests. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Good

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced property close to the subway . Quiet at night. My only complaint would be there isn’t small items around like hangers in the front closet or towel bars in the bathroom. Lots of room and good amenities for the price. I’d stay there again.
Stayed 3 nights in May 2024
Response from stef on May 6, 2024
Dear Leon,Thank you for your feedback! We're glad to hear that you found our property well priced and conveniently located. We appreciate your suggestion and we will definitely take that into consideration for future improvements. We hope to welcome you back again in the future!Warm regards,Stef

8/10 Good

DOMINIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick stay and a fun one .All that you need is there .Appartment was big and cl
Stayed 2 nights in May 2024
Response from steffany on May 5, 2024
Dear Dominique,We're delighted to hear that you had a quick and enjoyable stay with us! Providing all the necessities for our guests' comfort is our priority, and we're glad to know that you found everything you needed in our spacious and clean apartment. Your satisfaction means a lot to us, and we look forward to welcoming you back for another fun and memorable stay in the future!Warm regards,Stef

6/10 Okay

Daniela

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was clean and convenient, but the mattress and pillows were uncomfortable, WiFi was very slow and tv barely functioned
Stayed 2 nights in May 2024
Response from steffany on May 5, 2024
Dear Daniela,We're glad to hear that you found our accommodations clean and convenient for your stay. However, we're truly sorry to learn about the discomfort you experienced. We apologize for falling short of your expectations in these areas. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We hope for the opportunity to welcome you back in the future and provide you with a much more enjoyable experience.Warm regards,Stef

10/10 Excellent

Mohammud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from steffany on May 5, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Good

Griffin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is great located a block off Young St. And two blocks off Bay St. It is in the "Village" so everyone is welcome. Safe to walk at night! The hotel is renovated but in some cases just covering things up. We needed two rooms and this was a great option.
Stayed 3 nights in Apr 2024
Response from steffany on May 5, 2024
Dear Griffin,We're thrilled to hear that you enjoyed our convenient location and felt safe exploring the vibrant neighborhood! Your comfort and security are paramount to us, so we're pleased to know that you had a positive experience. While we're continuously working on renovations to enhance our guests' experience, we appreciate your feedback and will strive to address any areas for improvement. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Stef

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a family of five. Breakfast room is small and it closes at 9 am. I think the hours should be extended to 10 am to spread out the volume.
Stayed 1 night in Apr 2024
Response from steffany on May 2, 2024
Dear Bruce,Thank you for sharing your feedback! We're delighted to hear that our accommodations suited your family's needs. Your suggestion regarding the breakfast hours is duly noted. We're always striving to enhance our guests' experiences, and extending the hours to 10 am is definitely something we'll consider to better accommodate everyone. We appreciate your valuable input and hope to welcome you back soon!Warm regards,Stef

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an easy 4 block walk to the subway. Staff were wonderful, there was coffee available all day, and a breakfast was included
Stayed 3 nights in Apr 2024
Response from stef on May 2, 2024
Dear Linda,We are delighted to hear that you enjoyed the convenient location within walking distance to the subway and that our staff provided excellent service during your stay. Your positive feedback is greatly appreciated, and we are glad that you had a comfortable and enjoyable experience at our property. If there is anything else we can do to enhance your future stays with us, please let us know. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Warm regards,STef

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price. Suite with separate bedrooms. Great location. Outstanding concierge service!
Stayed 6 nights in Apr 2024
Response from stef on May 2, 2024
Dear Susan,We are thrilled to hear that you found the pricing to be reasonable and enjoyed the suite with separate bedrooms. Our team is pleased that you found the location to be great and that our concierge service exceeded your expectations during your stay.It is wonderful to know that you had a positive experience with us, and we appreciate your kind words regarding our accommodations and services. Thank you for choosing to stay with us, and we look forward to hosting you again in the future. If there is anything else we can do to enhance your next visit, please do not hesitate to let us know. Thank you for your feedback!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 4 nights in Apr 2024
Response from stef on Apr 30, 2024
Thank you for your kind words! We're delighted to hear that you had a great stay with us. We strive to provide our guests with comfortable and memorable experiences, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Zackery

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 4pm the room wasn't ready, then when we entered our room it smelt bad of bleach and we had our 9 month old daughter with us. The free breakfast was a joke. And they charged us 40 dollars to parked. Do not recommend this place to anyone.
Stayed 1 night in Apr 2024
Response from stef on Apr 30, 2024
Dear Zackery,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and will address your concerns with our team to ensure this does not happen again in the future. We strive to provide the best possible experience for all of our guests and we are sorry that we fell short in your case. We appreciate your honesty and hope you will consider giving us another chance to provide you with a better stay in the future.Warm reagrds,Stef

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service
The room was really good and it worked very well for us but the room to get breakfast was very small and it was difficult to get food and and to get a seat. Also I do not remember any where on your website that stated $40 a day for parking. Maybe I missed it but it would have been good information. Overall it was a good place to stay.
Stayed 3 nights in Apr 2024
Response from stef on Apr 30, 2024
Dear David,Thank you for your feedback about your recent stay with us. We are glad to hear that you found your suite suitable for your needs. We apologize for any inconvenience you experienced with the breakfast area being crowded. We will take your feedback into consideration and see if there are any changes we can make to ensure a smoother dining experience for our guests.Regarding the parking fee, we apologize if this information was not clearly communicated on our website. We will look into making sure that this detail is more prominently displayed for future guests.We are pleased to hear that overall you had a good experience with us and we hope to welcome you back again soon. Thank you for choosing to stay with us.Warm regards,Stef

4/10 Poor

Celine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelt like cigarettes
Stayed 1 night in Apr 2024
Response from stef on May 1, 2024
Dear Celine,We apologize for any discomfort caused. We strive to provide a clean and smoke-free environment for all of our guests, and we will take steps to address this issue to prevent it from occurring in the future. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. It was a pleasant surprise . Unfortunately the breakfast was all gone by 9.00 am. They didn’t have a really good system in place to keep the area stocked. Not sure if it was just really busy right before I got there. We didn’t stay there for the breakfast anyway. Would have been nice to get a cup of coffee. Still think the place is beautiful and the staff were great.
Stayed 1 night in Mar 2024
Response from stef on Apr 30, 2024
Dear Jennifer,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you found our accommodation to your liking and that our staff provided great service. We apologize for the inconvenience you experienced with the breakfast service. We will definitely look into improving our system to ensure that all guests have a pleasant dining experience. We appreciate your understanding and hope to welcome you back again in the future.Warm regards,Stef

8/10 Good

Paige

Travelled with family
Liked: Cleanliness, staff & service
The room was clean, as were the common areas. You can clearly tell this used to be an apartment building. There’s some shotty renovations that you can tell were rushed but overall it was a good stay for what we needed. We had an issue with our reservation and the hotel was very accommodating.
Stayed 1 night in Apr 2024
Response from stef on Apr 29, 2024
Dear Paige,Thank you for sharing your feedback with us. We appreciate your understanding and feedback regarding the renovations, and we will use this information to continue improving our property.We are happy to hear that despite the renovations, you had a good stay and that our team was accommodating when you had an issue with your reservation. Providing excellent service to our guests is a top priority, and we are glad we could assist you with your reservation concern.We value your feedback and hope to have the opportunity to welcome you back for another positive experience in the future. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Okay

Mariah

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from stef on May 1, 2024
We are sorry to hear that you only had a 3 out of 5 experience. Can you please provide more details on what happened so we can address any issues and make improvements for the future? Your feedback is important to us. Thank you for sharing your experience with us.

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious suites, very clean and quiet.
Stayed 6 nights in Apr 2024
Response from stef on Apr 29, 2024
Dear Larissa,Thank you for your wonderful review! Providing a comfortable and serene environment is our top priority, and we are pleased to know that we met your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Stef

8/10 Good

VENKATRAMAN

Stayed 2 nights in Apr 2024
Response from stef on Apr 29, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from stef on Apr 29, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 1 bedroom suite for my son and me. Full kitchen, nice view of downtown Toronto. Highly recommend.
Stayed 3 nights in Apr 2024
Response from stef on Apr 29, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

Dane

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from stef on Apr 29, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from stef on Apr 29, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stef on Apr 29, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

ANAND

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stef on Apr 29, 2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

2/10 Terrible

Yvette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not have a great experience at your hotel. TV channels were never correct TV was an acient flat screen - fuzzy screen Balcony was locked on us 1st elevator had issues Everything was old and falling apart Construction woke up us early in the room beside us! Beds and pillow were okay, would of been better if they were the nice fluffy ones. Pictures advertised look nicer than in person. It was very noisy at night but Toronto is a busy place.
Stayed 6 nights in Mar 2024
Response from stef on Apr 26, 2024
Dear Yvette,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience did not meet your expectations. Your comments are truly valuable to us as we strive to improve our services and facilities for all our guests.We value your input and hope to have the opportunity to welcome you back in the future to provide a better and more satisfying stay.Warm regards,Stef

2/10 Terrible

mojtaba

Business traveller, Travelled with group
Disliked: Amenities
It had no amenities, not even a bottle of water or a refrigerator Unfortunately, the breakfast situation is awful
Stayed 1 night in Apr 2024
Response from stef on May 1, 2024
Dear Mojtaba, We apologize for the lack of amenities and disappointing breakfast experience during your stay. Your feedback is important to us and we will address these issues to improve the overall guest experience. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a minor problem with a window not closing but it was rectified quickly and efficiently by the staff. They also extended the time i needed to checkout by, without charge while i waited for my flight back to the UK. The area around the hotel wasn't the best. There were people openly taking drugs in the street which made it feel a bit dodgy
Stayed 1 night in Apr 2024
Response from stef on Apr 25, 2024
Dear Anthony,Thank you for taking the time to provide your feedback. We apologize for the inconvenience with the window and we're glad to hear that our staff was able to resolve it quickly for you. We appreciate your understanding regarding the checkout time extension, as we always strive to accommodate our guests' needs whenever possible. We hope that despite this, you were able to enjoy your overall stay with us and we would love to welcome you back in the future for a more positive experience. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Okay

Erick

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Construction going on in the room next door. Room outdated. Beds were very hard. However, everything was very clean the the staff was helpful when contacted. Just take this place as a basic room, that's older, with a kitchen. Is a reasonable budget room when traveling or needing to stay for longer periods in town (Toronto)
Stayed 1 night in Apr 2024
Response from stef on Apr 25, 2024
Dear Erick,We apologize for any construction noise that affected your overall stay. Thank you for your kind comments about our staff and cleanliness. We appreciate your understanding. We will take your comments into consideration as we continue to improve our accommodations. Thank you for choosing to stay with us.Warm regards,Stef

8/10 Good

MITCHELL, NORTH VANCOUVER

Stayed 1 night in Apr 2024
Response from stef on May 14, 2024
Dear Mitchell,Thank you so much for your rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Kind regards,Stef

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent stay. Nice pubs and restaurants nearby. Would stay again. Although pricy.
Stayed 1 night in Apr 2024
Response from stef on Apr 25, 2024
Dear jeff,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay and our location. We appreciate your comment about the pricing and will take that into consideration for future improvements. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Apr 2024
Response from stef on Apr 25, 2024
Dear Kevin,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff could contribute to making your experience a positive one. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was really clean and relaxing.
Stayed 3 nights in Apr 2024
Response from stef on Apr 25, 2024
Dear Roy,Thank you for sharing your feedback with us! We are delighted to hear that you found your room to be in excellent state. Our team works hard to ensure that all of our guests have a comfortable stay, and we're thrilled to hear that we met your expectations. We hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us!Warm regards,Stef

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two nights for a king size suite, best bang for your buck in downtown Toronto. Unfortunately, we had the fire alarm go off on our second day. Some idiot smoking probably. Patio door was locked and wouldn't provide the key even though it was finished. Shower pressure was like a garden hose on jet mode. Soundproofing for the rooms was very good. Close enough to rest of toronto that we stayed busy. Less than a block away from a group of tents with used needles lying around, progressive Toronto. Honestly, would probably book outside the city and travel, or spend the extra cash and go for a nicer place.
Stayed 2 nights in Apr 2024
Response from stef on Apr 23, 2024
Dear John,Thank you for sharing your feedback. We apologize for the inconvenience caused. We take all guest concerns seriously and will address these issues with our team to ensure they are resolved.We appreciate your honesty and will take your feedback into consideration as we strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Good

Eberton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment in nice quiet end of Church St… close to all!
Stayed 2 nights in Apr 2024
Response from stef on Apr 22, 2024
Dear Eberton,Thank you for your positive feedback! We are glad to hear that you are enjoying the quiet location. We strive to provide a comfortable and convenient stay for all of our guests. If there is anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you continue to have a pleasant stay and enjoy all that the area has to offer!Warm regards,Stef