2/10 Terrible
Roxana
Travelled with family
Jun 5, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible experience, i have visited cancun several times and this is the first time that i have been so upset to leave a review. The staff were slow and not cooperative, they did nothing much to facilitate you. The staff did not explain things well and twice someone (a male staff member) entered my room without knocking, the first time it was at 8 am and woke us up and the second time it was around 9:40 and we were getting ready to go to breakfast and he saw my sister and i naked, when we told the staff they just said that they were sorry for the inconvenience. It is a shame that i have to leave with this horrible experience. The hotel was not as clean as it should be, there was mold in the bathroom floor, hair on the bathroom wall and the jacuzzi also had mold. The mini bar was rarely refilled even when we requested it, and when they would come it was several hours later, when we requested water it arrived 6 hours later and it was a personal water bottle, additionally, when i tried calling room service they never answered on all 4 occasions. Also, they advertised a resort with a beautiful view of the sea which when we arrived the sea was not as advertised, the one in the pictures of the expedia site was turquoise water instead of the muddy, dull sea that we saw. I do not recommend this hotel and i wish i had stayed at any of the previous hotels that i have visited or a completely different one instead of this disappointed of a hotel.
Roxana
Stayed 4 nights in Jun 2024