FAQs which will apply from 1st February 2022

What is Expedia™ Rewards?

Expedia Rewards is a more rewarding way to travel when you create an Account with Expedia. It is a free program available to Expedia customers that gives members lower prices on select hotels with Member Prices, points for savings on future eligible bookings and more perks when you travel. We’re making some changes to the program from 1st February 2022. You can read more about some of the key changes here.

How it works

You will earn points when you book eligible travel* on stays, car rental, activities, packages, cruises and flights. The more points you earn, the more you can use towards future redemption rewards.

Expedia Rewards has three tiers: Blue, Silver and Gold. The higher the level, the better the potential rewards—you can learn more about these benefits here.

Good to know

  • You may earn credit card rewards points from your credit card provider as well as Expedia Rewards points on applicable bookings.
  • When you book flights, you may still be able to earn your airline frequent-flyer points.
  • For additional information, see the Expedia Rewards Terms and Conditions.

* Points can't be earned or redeemed on insurance, selected packages or flights booked directly via an airline's website, even if your original flight search was conducted on Expedia.ca. See the Expedia Rewards Terms and Conditions for full details. 

Earn Expedia Rewards Points

 To begin earning Expedia Rewards points, create a new account or sign in to your existing account before you book.

How it works

  • Earn one point for every C$1 you spend on eligible stays, car rental, activities, cruises and packages.*

o   Note: Silver members benefit from one bonus point per C$1 spent and Gold members receive two bonus points per C$1 spent for these booking types.

  • Earn one point for every C$5 you spend on eligible flights (sorry, flights booked directly via an airline’s website, even if your original flight search was conducted on Expedia.ca, are not eligible).

Hot tip for bonus points: Book on our mobile app and earn double points! Book a VIP Access stay and earn triple the points.**

* Points can't be earned or redeemed on insurance, selected packages or flights booked directly via an airline's website, even if your original flight search was conducted on Expedia.ca. See the Expedia Rewards Terms and Conditions for full details. 

**Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise. 

Want to see how many points you earned for a booking? Just check your itinerary or hop over to your Account Activity page. 

Examples of earning points

Your Trip 

Price (CAD) 

Base points

App bonus*

VIP Access bonus*

Silver bonus*

Gold bonus*

Max points earned

Max points value for use on Redemption Rewards (100 Points = C$1) 

Eligible flight booking (All tiers)

C$500 

100

100

 -

- 

 -

200

C$2

Eligible package booking (Blue) 

C$500 

500

500

 -

 -

- 

1000

C$10

Eligible package booking (Silver) 

C$500 

500

500

 -

500

-

1500

C$15

Eligible package booking (Gold) 

C$500 

500

500

 -

 -

1000

2000

C$20 

Eligible hotel booking (Blue)

C$500 

500

500

 -

- 

 -

1000

C$10

Eligible hotel booking (Silver)

C$500 

500

500

- 

500

 -

1500

C$15

Eligible hotel booking (Gold)

C$500 

500

500

- 

 -

1000

2000

C$20

Eligible VIP Access booking (Blue)

C$500 

500

500

1000

 -

- 

2000

C$20

Eligible VIP Access booking (Silver)

C$500 

500

500

1000

500

- 

2500

C$25

Eligible VIP Access booking (Gold)

C$500 

500

500

1000

 -

1000

3000

C$30

*Bonus Points are earned in addition to your base points.

You’ve racked up points and want to use them—here’s how that works: 

  • Sign in to your Expedia account.
  • Search and select from eligible hotels, cars, cruises or activities.
  • Choose the “Pay Now” option before or at checkout.
  • At checkout, look for the “Use my points” section under “Payment”.
  • If you don’t want to use all your points, enter the amount to use.

Good to know

  • You can earn points for any eligible booking, regardless of the number of travellers.
  • Points can’t be transferred or redeemed for cash. 
  • Your points are not transferable to another Expedia Rewards member, but you can redeem them for eligible bookings in someone else’s name.
  • Your points cannot be used on “Pay Later” bookings or properties offered by Vrbo. 
  • You can earn double points when you make an eligible booking with our mobile app*.
  • You can sign in to view your points on the Expedia Rewards page.
  • Points can only be redeemed on eligible hotels, cars, cruises and activities, subject to availability and restrictions of the relevant travel supplier.
  • To view your account activity and pending points, go to Expedia Rewards Activity page.
  • If you do not earn or redeem any points for 18 months, your points will expire.

*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise. 

You can also redeem your points for a flight + hotel package coupon online in various increments (up to C$300).  The coupons can only be applied to eligible “Pay Now” package bookings made online (“Reward Coupon”). Reward Coupons will be deposited to your Expedia Rewards account for future use. Once you have chosen your hotel and flight, select “Use a coupon, credit, or promotion code” on the checkout page, and then select the Reward Coupon you wish to apply to your booking.

Good to know

  • Customer service agents cannot apply your Reward Coupon to any bookings made over the phone or via email.
  • Reward Coupons can’t be used on package combinations other than flight + hotel, or on vacation packages booked on the all-inclusive vacation packages tab
  • Reward Coupons can be redeemed for eligible bookings that are booked within 12 months of the coupon’s issuance.
  • You cannot apply more than one Reward Coupon to a single eligible booking.
  • Reward Coupons are non-transferable or refundable.
  • The terms and conditions applicable to the Reward Coupon will be confirmed at the time of issuance.
  • For further information on how Reward Coupons work, please click here.

 You’re booking travel, earning points and on your way to saving cash—great news! If you want to view your balance or find out what to do if you think points might be missing, you’re in the right place. 

How to view your balance 

  • Sign in 
  • Navigate to your account. That’s where you’ll see your points balance and progress towards the next membership tier. 

How to claim missing points 

Does your points balance seem off? Let’s dig into that. First, know that there’s a wait time between when you finish travelling and when your points show up in your Account Activity. 

Here’s when you should usually see your points: 

  • 30 days after completing your trip for eligible flights, “Pay Now” stays, packages, cruises and activities. 
  • 35 days after completing your trip for eligible “Pay Later” stays up to 90 days after completing your trip for cars. 

Still don’t see them? Contact us and we’ll try to get to the bottom of it. 

Good to know

  • You must be signed in when you make an eligible booking to earn points.
  • Shortly after making an eligible booking, Your Expedia Rewards Activity will show pending points for your booking.
  • Pending points become available up to 90 days after travel completion, depending on the type of eligible travel booking.
  • Your monthly Expedia Rewards statement email is a good place to stay up to date on your account activity. 
  • If you change or cancel your booking, your points will change according to your new booking.
  • Bonus points for certain travel offers will be posted to your account after completion of your travel, depending on the type of eligible travel booking, or within another time period specified in the relevant offer terms and conditions.
  • If you believe you have not received the correct number of points for an eligible booking, you must contact us within 180 days from the travel end date to claim these points.
  • If you do not earn or redeem any points for 18 months, your points will expire.

Earn Expedia Rewards tier status

Expedia Rewards has three membership tiers:

  • Upon joining Expedia Rewards, you’ll automatically reach Blue tier.
  • Reach Silver tier by collecting 10 Trip Elements in a calendar year. 
  • Reach Gold tier by collecting 25 Trip Elements in a calendar year. 

You might be wondering, “What is a Trip Element?”.

Whether you’re booking an eligible flight, an overnight stay, an activity or even a rental car, it can all count as a Trip Element and can help you progress towards your next Expedia Rewards tier.  

A “Trip Element” is calculated in the following way for eligible bookings:

  • Flights: One Trip Element per ticket (a round-trip including a stopover, a one-way flight, a leg of a multi-flight booking) where the booked flight itinerary is flown, i.e., a booked flight itinerary with three tickets for three people that is flown will provide three Trip Elements.
  • Hotels: Trip Element per room per completed night stayed (regardless of the number of guests).
  •  Accommodation Rental (may have multiple rooms): One Trip Element per completed night stayed.
  • Car: One Trip Element per completed car rental reservation.
  • Cruise: One Trip Element per cabin per night for the length of the voyage (regardless of the number of guests).
  • Activities: One Trip Element for each ticket where the activity is completed.
  • Package: Based on the rules for each travel type listed above

Here’s some examples of how it can work:

  1. A completed three-night hotel stay for two people in a hotel room would give you three Trip Elements.
  2. A completed three-night hotel stay for four people in two hotel rooms would give you six Trip Elements (you’re awarded per room, per night).
  3. A completed three-night stay for four people in an eligible accommodation rental with multiple rooms would give you three Trip Elements.
  4. A completed three-night stay in a hotel room plus two round-trip flights for two people would give you five Trip Elements.
  5. A completed seven-night stay in a hotel room, two roundtrip flights, two activity tickets and one rental car would give you 12 Trip Elements.
  6. Completed single flights or multi-leg flights are all awarded with one Trip Element each. For example, a multi-leg flight from Toronto to London, then a flight from London to Frankfurt, is two Trip Elements.

Your tier is valid from the day it is earned, for the following full calendar year, and expires on 28th February of the following year. For example, the tier reached in 2022 is valid from the day you earn it until 28th February 2024. 

For more information on how Trip Elements can be collected by members, click here

Good to know

  • Trip Elements earned on a calendar year basis, from 1st January to 31st December, will determine your tier for the following calendar year.
  • Trip Elements for a booking spanning over two different years will be awarded in the respective years for room nights stayed, or at the end of the trip for other types of bookings. You can earn Trip Elements for eligible bookings made with your Expedia Rewards account, regardless of who completes the travel. 
  • Only Trip Elements of C$30 or more count towards Silver and Gold tier, after discounts or coupons are applied. 
  • You cannot collect Trip Elements for cancelled bookings or bookings made when not signed in to your Expedia Rewards account. 
  • Trip Elements cannot be transferred to another Expedia Rewards account or between other Expedia sites. 
  • Any claims for missing Trip Elements must be submitted within 180 days from travel end date. Contact us and be sure to provide the contact details associated with your Expedia Rewards account, and the itinerary number for which you have not received Trip Elements. We will review your request and credit your account for any approved claims. For more information, read the Expedia Rewards Terms and Conditions.
  • You cannot collect Trip Elements on insurance, selected packages or flights booked directly via an airline’s website, even if your original flight search was conducted on Expedia.ca. For more information, read the Expedia Rewards Terms and Conditions.

Expedia Rewards benefits

To view a complete list of benefits and perks, visit Expedia RewardsOpens in a new window for more details.

If you’re at the Silver or Gold tier, you may be able to snag great perks such as free breakfast or parking, subject to availability.

How it works

You can take advantage of VIP Access properties, a global network of properties known for superior service and great reviews from our members. Even better, you’ll earn triple points when you book a VIP Access property.*

*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise. 

Wondering which properties qualify? Just look for the VIP logo in your hotel and package search results. You can also sort and filter your search to show VIP Access properties.

VIP Access property benefits for Silver and Gold members

  • May include amenities like WiFi, free breakfast and spa credits, where available.

Room upgrades which may be available for Gold members at VIP Access Properties

  • Free upgrade to a room of greater value or quality (if one is available).
  • Unlimited number of upgrades.
  • Assignment to a preferred floor.
  • Assignment to a preferred location on a floor—avoid those elevators and ice machines!
  • Gold members will receive a guaranteed, two-hour late check-out at VIP Access properties.

Good to know

Want to see the full list of potential benefits and perks? Visit Expedia Rewards for more details.

Still need help?

Get in touch. We’re here for you.