William C. Morris Vacation Packages

I had two dramatically different experiences at this hotel. The first day I checked in and was put on the 2nd floor in a corner room I paid extra for. I wasn't thrilled to be on a low floor but wasn't going to complain about it. The room seemed nice enough at first but I started to notice problems: furniture I saw in the listing online was not present and the windows were smaller, there was no Nespresso machine as advertised, and I had to pop open all of the product bottles in the shower. I think I was literally the first person to stay in this room, and it showed—the room was clearly not finished. The first night there was a private party in the hotel's restaurant space below me and my walls were rattling until 1am. I texted the front desk about it (there are no phones in rooms yet) and they said they'd take care of it, but it didn't stop. I then asked to switch rooms the following morning but did not hear back. The second night was quieter—but then the next morning I woke up to ear-splitting drilling at 8am. So: two nights of my trip ruined by egregious noise levels. The third day I broke down and asked again to transfer to a higher floor. Finally they moved me to a room on the 8th floor and it was a dream: all the furniture I expected and a Nespresso machine were present, windows were bigger, and it was perfectly quiet for the following three nights. So: 2 stars for the first two nights, 4 stars for the rest—an average of three. But who knows which version you'll get.

This hotel is beautiful and very clean with very comfortable beds. The staff were friendly and helpful. The breakfast was superb with several options. The wine bar was also excellent. The location is very convenient as it’s a few minutes walk to shopping, restaurants, and Recoleta Cemetery.

Staff was very helpful and nice!😊

Very friendly and helpful staff. Spacious rooms and nice breakfast options.

Everything was great!