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Hotel El Ciervo

3.0 star property
Mountain ski retreat with outdoor pool and restaurant

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Photo gallery for Hotel El Ciervo

Exterior
Lobby
Select Comfort beds, in-room safe, free WiFi
Outdoor pool, pool umbrellas
30-inch LCD TV with cable channels, TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast included
  • Laundry
  • Housekeeping

Room options

Standard Double Room Single Use, 1 Queen Bed

Highlights

LCD TV
Select Comfort bed
Rainfall showerhead
Hair dryer
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 1
  • 1 Queen Bed

Standard Double Room

Highlights

LCD TV
Select Comfort bed
Rainfall showerhead
Hair dryer
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed
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About the area

Map
General Korner 241, Villarrica, Araucania, 4931004

What's nearby

  • Catedral de Villarrica - 6 min walk - 0.5 km
  • Villarrica Historical Museum - 6 min walk - 0.6 km
  • Villarrica Pucara Beach - 13 min walk - 1.1 km
  • Lake Villarrica - 15 min walk - 1.3 km
  • Enjoy Pucon Casino - 25 min drive - 25.0 km

Restaurants

  • ‪Cafe Bar 2001 - ‬3 min walk
  • ‪Cassis - ‬5 min walk
  • ‪Café Sweet & Gourmet - ‬4 min walk
  • ‪Chokolata - ‬6 min walk
  • ‪Pizza Cala - ‬6 min walk

About this property

Hotel El Ciervo

Hotel connected to a shopping center
Consider a stay at Hotel El Ciervo and take advantage of a free breakfast buffet, a terrace, and a garden. With amenities like beachfront dining and a beach shuttle, this hotel is the perfect place to soak up the sun. The on-site restaurant offers breakfast, lunch, dinner, and light fare. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • An area shuttle, express check-out, and express check-in
  • Wedding services, tour/ticket assistance, and concierge services
Room features
All guestrooms at Hotel El Ciervo include amenities such as late night room service, free WiFi, and safes.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • 30-inch LCD TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1940
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Late-night room service

More

  • Access via exterior corridors
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - noon
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 8 years old are not allowed in the swimming pool without adult supervision

Property is also known as

El Ciervo Villarrica
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel Villarrica

Frequently asked questions

Does Hotel El Ciervo have a pool?

Yes, this property has an outdoor pool.

Is Hotel El Ciervo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel El Ciervo?

Self parking is free at this property.

What time is check-in at Hotel El Ciervo?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel El Ciervo?

Check-out is at noon.

Where is Hotel El Ciervo located?

Located near the slopes, this Villarrica hotel is in the city center and within 1 mi (2 km) of Catedral de Villarrica, Villarrica Pucara Beach, and Lake Villarrica. Villarrica Historical Museum is 0.3 mi (0.5 km) away.

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Hotel El Ciervo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estadia, muy agradecida de la preocupacion y gran disposicion del personal por ayudarme en todo lo que necesite y hacer grata mi estadia. Muchas gracias!!!
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Estadía muy agradable, personal muy amable y dispuesto a solucionar todas mis necesidades. Hicieron mi estadía muy grata y confortable!! Excelente experiencia muchas gracias!!
Stayed 1 night in Sep 2019

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, speaks English, free bike available.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities

Charming home for a weekend or overnight stay

Good stay and good services for the area. Friendly and helpful staff. Property was a converted home with tons of charm. Creaky floors and no screens on windows would be the main issue. Bed was worn/ too soft for my liking - great location for waterfront and restaurants - entertainment. Overall a 7/10
Stayed 4 nights in Jan 2019

8/10 Good

Jennifer

Liked: Staff & service, room comfort
We checked in after eating dinner at a nearby restaurant. We left the next morning after eating the free breakfast. There were more breakfast choices than other places we stayed at in Chile. We were surprised to be served waffles and scrambled eggs. Even though there were more breakfast choices, overall, the breakfast was just okay. We did not have time to explore the area. The bed was comfy. The room was very quiet. The bathroom has a bit of mold and the ceiling over the shower has peeling paint. The building where you enter to check in had the smell of an old place. The staff was friendly and accommodating.
Stayed 1 night in Nov 2018

10/10 Excellent

J, Orlando fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple answer, Great ! Very clean, breakfast really good and the staff members helpful ,kind and sweet
Stayed 1 night in Sep 2018

6/10 Okay

EZIO

Liked: Cleanliness, staff & service, room comfort
Instalaciones muy antiguas. Mucho que mejorsr. No se condice la relación precio/calidad.
Stayed 2 nights in Sep 2018

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We enjoyed our stay very much. It was a very relaxing atmosphere.
Stayed 2 nights in Sep 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Discriminación por vestimenta

El desayuno malo en comparación a otros hoteles con el mismo rango de precio. La persona que nos recibió, al momento de pedirle algún dato para almorzar me discriminó por mi forma de vestir, el resto del personal del hotel muy amables y cordiales. La piscina se notaba muy mal cuidada.
Stayed 2 nights in Jan 2018

8/10 Good

JeT, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice room and breakfast. Very pleasant place to stay and everyone was so nice but very limited English. No room temperature control so no air conditioning during the summer which made the room too hot. During the day we didn’t want to keep the windows open when not in the room for security and to keep the bugs out so it was uncomfortably hot in the evenings.
Stayed 2 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Razoável

Hotel simples, porém agradável. O preço é alto pelo que oferece.
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

ELUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e Autêntico

O Hotel e tipo pousada. Com localização espetacular próximo ao lago e com vista para o vulcão! Há restaurantes próximos e toda Beira do lago para desfrutar. O café da manhã é suficiente. Quarto pequeno, muito bem cuidado e limpo. Atendimento da recepção e excelente! E ótimo no que se propõe.
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy acogedor

lo pasamos muy bien
This review was submitted before 2018 and has not been verified.

6/10 Okay

Achim, Schleswig-Holstein

Liked: Cleanliness
Disliked: Staff & service
Das Hotel liegt fußläufig sowohl zur Ortsmitte wie auch zum Seeufer, hat eigene Parkplätze und ist ruhig. Unser Zimmer war nicht besonders groß, hatte aber ein angenehm großes Bad, das allerdings sehr renovierungsbedürftig war (alte Ausstattung, schlechte Beleuchtung, Wanne mit kaum geradem Boden, sodaß man beim Duschen einen unsicheren Stand hatte. Das Frühstück war nicht einem 3-Sterne-Hotel entsprechend. Personal ließ sich kaum sehen, wenn doch, wurde nicht gegrüßt. Fazit: Die 98,00 USD für ein Standartzimmer waren viel zu teuer für die erbrachte Leistung.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convienent & clean hotel

Great stay & location
This review was submitted before 2018 and has not been verified.

10/10 Excellent

MARTINEZ OVIEDO, buenos aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hermoso hotel con vista al Lago Villarica en contacto con la naturaleza, súper comida y limpia, excelente decoració. Muy recomendable
This review was submitted before 2018 and has not been verified.

6/10 Okay

Giorgio

Liked: Cleanliness
Disliked: Room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lo que buscaba.

Muy agradable . Bonito hotel y buena situación