Vale do Amanhecer Tours and Activities

Close to everything. Recommended

First I’d like to say that the staff was amazing mainly a guy named Roger at the reception who helped us all the way during our stay. He was gentle , efficient , polite; a pleasure to deal with . The location of the hotel was good and made it easy to move around. You definitely need a car in this city. The property itself is not noisy , but the surrounding bars make a lot of noise and it seems nobody cares about it ; it takes time to fall asleep . The property is getting dated and needs renovation. Initially we were placed in a not very nice room , but after I discussed with front desk about the state of the room we were moved to a better room although the room’s floor was really dusty and walking bare feet was not good . The hotel apologized about the room being not satisfactory and sent us a beautiful basket with fruit and champagne which was very kind and we did appreciate it . The king suite Junior level gives you access to a private lounge where we can get the check in done, also breakfast in a more exclusive environment and some snacks and beverages during the day which was nice. I think that the staff made our stay worthwhile because the hotel was lacking. The restaurant was good and so it was the gym , although both are not run by the hotel . Parking was a bit of a challenge as the parking ticket did not worked properly to open the barrier to allow us to get out; although the service is offered by the hotel at a cost , it is outsourced like the gym and restaurant.

Providing clean towels was an issue for the hotel. We were there five nights and three of those nights involved us having to repeatedly request new towels. Also, the housekeeping was subpar. The bathroom wasn’t completely cleaned some days. The front desk staff was always polite and helpful though.