Saint-Étienne-de-Sermantin Vacation Packages

We booked a superior double room. After two weeks travelling around other towns in the area this was meant to be the highlight of our stay. The cost of the room was almost double what we had paid in other hotels and the quality of the room was way below all of them. The lighting in the room was so poor I couldn’t even see to write a postcard and the only bedside light was broken. The toilet was in a separate cubicle and you couldn’t close the door if sitting on the toilet. There was no wash basin in the room so you had to go into the bathroom to wash hands. The shower smelt awful and there was not enough light to wash yourself. The next day the receptionist offered us another room but we had to repack all our belongings and put them into storage until 3 in the afternoon. The new room was bigger but was a strange arrangement with a couch and wardrobe downstairs but everything else upstairs. This room was very quiet and I guess they tried to help us but we no longer had a separate shower. The bath was very big but we had to step into it to shower and there was no handle to hold onto getting in and out. We paid for breakfast on the first morning but there was no orange juice in the machine and the selection was poor so we ate the following breakfasts in a nearby cafe. The location of the hotel was perfect but we were disappointed with what was meant to be the highlight of our holiday.

The property itself was fabulous - staff were lovely.

All good. Great restaurant on site

Amazing hotel and would recommend the great staff at the hotel.

The people there made check in amazing and even affected the incredible new years plans we had. They really went above and beyond expectations! Best experience renting a car yet. Fast and easy and friendly. Merci buocou!!