8/10 – Bien
Giselle P.
6 nov. 2024
Points forts : Propreté
Anniversary Vacation
The unit was nice. Everything you need to go to the beach is supplied. The grounds nicely maintained. The pool and hot tub also nice.
The concerns we did have are as follows:
1- The owner needs to learn how to manage his side of the Vrbo. Instead of editing our original booking to update our new arrival and departure times, he created a new booking which created many problems and errors for payments and check in.
2- I informed the owner about the bathroom sink not draining because the stopped was getting stuck & when it would open and drain the pipe under the sink was leaking. The owner did not reply to the text I sent to the number he gave me for communication; I then sent the information through the Vrbo inbox and finally received a reply. He obviously didn’t read properly what the problem was as he sent a bottle of drano.
3- He gave attitude when requesting more toilet paper. We only had 1-1/2 rolls when we arrived.
4- The power went out twice, the water shut off without notice, and the hot water stopped for over 24 hours.
We stay at many, many, Vrbo so we are familiar with good and bad units. This is not a bad unit but the owner needs to be better.
Giselle P.
Séjour de 7 nuits en octobre 2024