The St. Regis Deer Valley

5.0 star property
Luxurious ski resort with ski-in/ski-out access

Choose dates to view prices

Photo gallery for The St. Regis Deer Valley

View from property
Lobby
Outdoor pool
Lobby
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Room service
  • Parking available
  • Spa

Room options

Available filters for rooms
Showing 24 of 24 rooms

Deluxe Room, 1 King Bed, Valley View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 427.0 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Valley View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 462.8 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Mountainside (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 462.8 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 427.0 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
  • Sleeps 4
  • 2 Queen Beds

Room, 4 Bedrooms, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 9
  • 4 Double Beds

Room, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
  • Sleeps 8
  • 2 Double Beds

Club Room, 3 Bedrooms

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
  • Sleeps 9
  • 3 Double Beds

Room, 1 Bedroom, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Suite, 2 Queen Beds, Valley View

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 900 sq ft
  • Valley view
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Bedrooms, Mountain View

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 900 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 1 Bedroom, Balcony, Valley View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 900 sq ft
  • Valley view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Mountainside (Balcony)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • 900 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Mountainside

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Mountainside

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 460 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Bedrooms, Mountain View

Highlights

Fireplace
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
  • 440 sq ft
  • Valley view
  • Sleeps 6
  • 2 Double Beds

Room, 2 Bedrooms, Mountain View

Highlights

Fireplace
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
  • 440 sq ft
  • Sleeps 6
  • 2 Double Beds

Executive Suite, 1 King Bed, Balcony, Valley View

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
  • 900 sq ft
  • Valley view
  • Sleeps 4
  • 1 King Bed

Room, 2 Bedrooms, Balcony, Valley View

Highlights

Balcony
Fireplace
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • Mountain view
  • Sleeps 6
  • 2 Double Beds

Deluxe Room, 1 King Bed, Valley View

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 440 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • Sleeps 8
  • 1 Double Bed

Deluxe Room, 2 Queen Beds, Valley View

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 460 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Pillowtop bed
  • 435 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Corner (Balcony)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Premium bedding
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

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About the area

Map
2300 Deer Valley Dr E, Park City, UT, 84060

What's nearby

  • Deer Valley Resort - 1 min walk - 0.0 km
  • Silver Lake Express Lift - 2 min walk - 0.3 km
  • Town Ski Lift - 3 min drive - 2.3 km
  • Main Street - 3 min drive - 2.7 km
  • Park City Mountain Resort - 5 min drive - 3.3 km

Getting around

  • Salt Lake City International Airport (SLC) - 45 min drive

Restaurants

  • ‪No Name Saloon - ‬3 min drive
  • ‪Wasatch Brew Pub - ‬3 min drive
  • ‪Eating Establishment - ‬3 min drive
  • ‪The Spur Bar & Grill - ‬3 min drive
  • ‪Rime Seafood + Raw Bar - ‬12 min drive

About this property

The St. Regis Deer Valley

Luxury boutique resort near Deer Valley Resort
A poolside bar, a terrace, and shopping on site are just a few of the amenities provided at The St. Regis Deer Valley. Skiers and snowboarders can spend time on the slopes at this resort offering ski-in/ski-out access, downhill skiing, and ski passes. Treat yourself to a body treatment, hydrotherapy, or a manicure/pedicure at Remede Spa, the onsite spa. The on-site restaurant, J and G Grill, offers breakfast, lunch, and dinner. Yoga classes and Pilates classes are offered at the gym; The St. Regis Deer Valley also has a coffee shop/cafe, a garden, and a library. Guests can also expect to find dry cleaning/laundry services, a fireplace in the lobby and a bar.
Other perks at this resort include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An area shuttle, an electric car charging station, and express check-out
  • A porter/bellhop, multilingual staff, and a ballroom
Room features
All 174 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with separate tubs/showers and free toiletries
  • HDTVs with premium channels
  • LED light bulbs and daily housekeeping

Languages

English, Spanish

Similar properties

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 5 mi
  • Valet parking on site (USD 50 per night)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • J and G Grill

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 18,829 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers
LIST_ALT

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 55 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 50.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water
  • Internet access
  • Phone calls
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 40 per person
  • Valet parking fee: USD 50 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Regis Hotel Deer St. Valley
St. Regis Deer Valley
The St. Regis Deer Valley Hotel Park City
The St. Regis Deer Valley Park City, Utah
St. Regis Deer Valley Resort
The St. Regis Deer Valley Park City
The St Regis Deer Valley
The St. Regis Deer Valley Resort
The St. Regis Deer Valley Park City
The St. Regis Deer Valley Resort Park City

Frequently asked questions

Does The St. Regis Deer Valley have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The St. Regis Deer Valley?

As of Mar 29, 2025, prices found for a 1-night stay for 2 adults at The St. Regis Deer Valley on Apr 27, 2025 start from CA $578.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The St. Regis Deer Valley pet-friendly?

Yes, this resort allows pets with a maximum weight of up to 55 lbs per pet. There's a required deposit per stay. Service animals are exempt from fees.

How much is parking at The St. Regis Deer Valley?

Valet parking is available for USD 50 per night.

What time is check-in at The St. Regis Deer Valley?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at The St. Regis Deer Valley?

Check-out is at noon.

Where is The St. Regis Deer Valley located?

Located in the mountains, this Deer Valley resort offers ski-in/ski-out access within 3 mi (5 km) of Deer Valley Resort and Park City Mountain Resort and close to winter sports such as cross-country skiing and snowshoeing. Silver Lake Express Lift and Carpenter Express Lift are just steps away.

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The St. Regis Deer Valley Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 223 reviews
Rating 8 - Good. 22 out of 223 reviews
Rating 6 - Okay. 15 out of 223 reviews
Rating 4 - Poor. 18 out of 223 reviews
Rating 2 - Terrible. 4 out of 223 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacquelyn

One of the best resort experiences, highly recommend.
Stayed 2 nights in Nov 2024

8/10 Good

Jose Carlos

Great hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Justin

Yay
Stayed 4 nights in Jan 2025

10/10 Excellent

Lady Claire

The staff was wonderful. The butler was helpful. Everything was beautiful and lots of food choices
Stayed 1 night in Oct 2024

10/10 Excellent

Negar Gholizadeh

Great location and excellent customer service.
Stayed 4 nights in Apr 2024

10/10 Excellent

Julissa

Excellent Location and service!!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Hannah

A very special property. Definitely on par with what one would expect from a solid five-star hotel experience by any standard in any country. Unmatched beauty in setting, delicious dining options, over and above on convenience with regard to ski valet and chauffeur service around Park City. The property and the people bring magic to your stay and offer lots to enjoy for the entire family. Our children loved the smores at night, the fresh popcorn when returning from the slopes, the tiny hotel slippers left for them at turn down, and the absolute radiant kindness from all staff. They are running an elite hospitality program in terms of service and training. Please note that in the US we tip generously for this level of service so one should be prepared and have gratuity on hand at all times. For example, at the end of each day, we felt compelled to tip the ski valet team between $40-$50 for our family of four coming in and out all day. Having the Deer Valley Resort desk located in the building made managing lift tickets, booking ski school and private guides quick and convenient. As always I was appalled by the rudeness of one or two guests but found this resort to attract mostly quietly wealthy, friendly, ski-loving families. We will be returning again and again. Next time I hope to see the continued dedication to improving communication among staff regarding guest requests and maintaining current luxury standards with regard to standard amenities (please new hairdryers 😊).
Stayed 5 nights in Feb 2025

10/10 Excellent

Christian

Excelente stay
Amazing place
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Beautiful property catering to different age groups.
Stayed 5 nights in Mar 2024

10/10 Excellent

Susan

Everyone is super accommodating the hotel look great!
Stayed 1 night in Nov 2022

10/10 Excellent

Nestor

Great
Stayed 4 nights in Apr 2024

10/10 Excellent

Anna

We had a terrific stay at the St. Regis. We loved how warm and helpful the staff were, and the dog friendliness of the property. The rooms are great- and the hotel amenities are spot on.
Stayed 2 nights in Aug 2022

10/10 Excellent

Scott

absolutely beautiful with the most convenient ski in /ski out ever! The staff are exceptional
Stayed 3 nights in Apr 2023

10/10 Excellent

Zachary

The St. Regis Deer Valley is such a top notch property. Beautiful location and abundantly convenient. The staff was above and beyond. We had one of the best hotel experiences of our lives here.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

The property was nestled in the mountain which is beautiful ski in ski out was wonderful my kids had a great time so that I
Stayed 4 nights in Mar 2021

10/10 Excellent

Chad

ew normal problems, but the staff overcame everything and made it perfect. Special shout out to Spencer, who works at the pool; he’s probably one of the hardest working and most personable guys I’ve ever met. The servers were fun, too, singing happy birthday. We had room service that was so personable- she even wrote a handwritten note. To top it off, private dining was teasing me about being sick and suggested I eat some sugar with my breakfast. This kind of service is what you get at St Regis. A
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Excellent property. Beautiful and clean. Amazing service.
Stayed 6 nights in Mar 2021

10/10 Excellent

Deborah

Nice place
Great places today and awesome views. But if you are a coffee drinker, the restaurant does not open until 7 AM and the coffee was not put out at the expected time in the lobby at 6:30 AM.
Stayed 1 night in May 2023

6/10 Okay

Mark

St Regis is a fantastic global collection of hotels. The SR in Deer Valley must be judged in that light. Most of the Hotel Staff were delightful people but many of them were less than “St Regis competent,” particularly the concierge team. I don’t think I’ve ever received so much misinformation from a 5-star concierge team in all my travels. I’ve written to both the GM and to St Regis’ CEO about it. It was like the Keystone Cops. Whomever architected the hotel must have dropped acid beforehand. The flow and the convenience expressed in the floor plan is one of the worst I’ve ever seen. If this sort of thing bothers you, there are plenty of better options in DV. Beds are an acid test for any hotel. If you can’t get a good night’s sleep, nothing else matters. The SR-DV beds in our room were not full queens and obviously had “vintage” mattresses. The hotel grudgingly gave us a refund of $50 per night, valuing our good sleep at $12 per person per night. The front desk manager tried to welsh on the deal upon departure. He was a real a***ole, the only one I met there. If I were the GM, I’d demote him back to trainee. There are many great resort hotels in the Park City area. I’d encourage you to go to any of them but the St Regis.
Stayed 1 night in Nov 2024

6/10 Okay

MONIKA

Long wait for checkin. Service at the restaurant was excellent but our steak arrived over cooked twice. Disappointing for a five star hotel.
Stayed 1 night in Aug 2023

4/10 Poor

Steven

The property is beautiful and had afternoon events for guests like S’mores and hot chocolate. If you are a morning person forget about a hot shower. You have to wait until enough people use hot water before it circulates through the system. Many items in the room didn’t work. We had to wait for an hour until we received our breakfast and the dining room wasn’t that busy. Overall, it’s not worth the cost to stay there.
Stayed 2 nights in Dec 2023

6/10 Okay

Julian

This is a nice resort but I felt it was a little overpriced. Nothing wrong with it, but at this price point, it was disappointing that parts of the spa were broken/closed for maintenance (despite mandatory $50/day resort fee). The room was nice but the bathroom finishes and fixtures seemed a little but dated for such a high price — everything worked and was clean, but it is easy to be disappointed when the cost is so high compared to other available options in Park City. Nice to have smorea station and wine sabering rituals, but neither of those really seemed to make the price worthwhile either. Overall nice stay, but just not really worth being so expensive compared to a normal hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Worked hard to have a relaxing time
1. Elevator entry/exit smelled like sewage on every floor 2. We got food sickness from expensive Easter Brunch. 3. Our room was not cleaned until 4pm and then by a worker that was sick and coughing all over our room - we left and asked for another room - only option they offered was a non view room or to have it re-cleaned which they did 4. No poolside beverage or food service 5. Spa had leak and entry was a mold remediation area 6. It felt like WORK not vacation bc everything needed an App
Stayed 5 nights in Apr 2023

6/10 Okay

Sonceria

Worthy of repeat visits, with seasonal caution
I have stayed several times at the Saint Regis, and I have come back for good reasons! However, this was my least amenable experience at the hotel. I’m aware it was shoulder season, and both the amenities in the service seemed completely discordant. Essentially, it seemed as though many things have been forgotten… including us! Much of the staff didn’t even know that we were staying at the hotel. Fortunately, I encountered Mike the clubhouse manager by accident, and he was incredibly accommodating, even though he had no idea we were present in his wing of the hotel! The morning coffee bar was late both days and the desk staff did not seem to know proper information regarding seasonal amenities. All together it was strange the degree of disorganization at the hotel seemed to be in.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very Disappointing
Wow, very dissatisfied with this hotel. I was excepting a much higher level or service and room quality. I had prearranged certain items to be in my room with the concierge via email days prior to arrival. These items were not in the room and I had to call after check-in. No apology from concierge. Except to call at least two times for any service request (i.e bags delivered to room took two calls and wait over 1 hour, called Valet to retrieve car and waited 45 minutes with no car. Called again and was told, oh we will get it now) Room not well maintained. Outlet near desk not working and this required lamp to be unplugged in order to use coffee maker. Door frame to patio broke (see pic), and shower wand in shower broke. Not worth the money and not a 5 star hotel.
Stayed 1 night in Jul 2022