2/10 – Terrible
Lisa H.
11 mars 2024
Points faibles : Propreté
They kelp my money but refused entry information, so I had to get a hotel
I didn't get to stay as the Patriot Family group did not give me any entry information. They got my money though. I never received an email from them asking for my id and another form they wanted filled out. Vrbo said it was sent, but it was lost in the system and I never got it. I contacted them once during a break while driving to SC and again when I arrived. Both times I gave them my phone number, but they never called me or gave me a phone number to contact them with. I tried in vain to meet with them so I could give them the information they wanted as I couldn't get my id to go on the Vrbo email and the email PF sent me literally was a bunch of dashes, @, . . I was in town to check on my ill elderly father which I told PF when I applied to rent the house and could not get to my computer or Wifi as he doesn't have any. So my husband who was at home in another state got me a hotel room while I checked on my father after a 6 hour drive to SC. When I finally was able to get on my computer and get a phone number to call Vrbo they called Patriot Family and got them on the phone with me at 11:04 PM. Vrbo and PF proceeded to tell me it wasn't too late to check in and that I couldn't get my money back minus one night even after I had tried several time to provide the information they wanted via email on my phone and they would not help me.
Lisa H.
Séjour de 4 nuits en février 2024