4/10 – Médiocre
B K.
26 mars 2025
Norfolk
OUR EXPERIENCE WITH VRBO POPERTY #4709936ha(144 D VIEW AVENUE, NORFOLK, VA)VRBO ONLINE WEBSITE INFORMATIONInformation regarding this property erroneously stated at least five times that we could“enjoy the entire house”. Unfortunately, that information was incorrect. The house is aduplex. The top floor was occupied by some other individual(s). Problems with noisefrom the second floor will be addressed later.Had we known that we were renting only the first floor and not the entire house (as wasclearly stated in the listing), we would not have rented the house. The information regarding the number of bedrooms was also erroneous. The websitestated that there were 4 bedrooms. In fact, there were only 3 bedrooms. It stated thatthe 4 th bedroom had a double futon. (We found an uninflated air mattress without anymeans to inflate it in a storage closet.) EMAIL CONFIRMING THE RESERVATIONWas OK. “Keys to your trip” EMAILThe following provides additional problems we encountered.o When we arrived at the property and tried to enter, we found that the informationprovided to us regarding how to operate the entry lock was useless. We calledthe host who said that the code she provided us was incorrect. With the newcode, and by trying various ways to operate the lock, we were finally able to gainentry.o The instructions given to us regarding how to operate the lock were out-of-date.They apparently referred to an old lock, not the one that was currently installed.o
B K.
Séjour de 3 nuits en mars 2025