6/10 – Acceptable
Devon
Voyage en famille avec de jeunes enfants, Voyage en famille
23 oct. 2024
Points forts : Propreté, état et installations de l’hébergement
Cute unit but not worth it - the after hours check in was about the only smooth process. I went to pay the $10 nightly fee, but their system was down. We left our number so we could come back later. Amanda called a few hours later who very rudely stated that we had a balance due on our account that we had to pay immediately. We went to the office and gave our card to pay the amount owed. Amanda called the next day stating that our card was declined. Turns out that she charged someone's MasterCard and we only use Visa. Once we got that situated, we went out to do some shopping and while we were out, I received another phone call from Amanda advising that the housekeepers had informed her that when they went to clean our unit, all of our stuff was still in there. I advised that we still had another day on our reservation. Amanda was adamant that we were supposed to check out that day and had already checked us out (she charged us $40 for nightly rate even though she checked us out after 3 days). After a few minutes of back and forth, she admitted we were supposed to check out the following day. We got back to the unit and the door was unlocked and slightly opened from where housekeeping was there earlier, leaving our items unsecured. When I addressed this with her in person, she was overall dismissive. She said that due to the inconvenience, we wouldn't be charged for the 4th night. I had prepaid for the trip months ago and have yet to see a credit on my bank account.
Devon
Séjour de 4 nuits en octobre 2024