I was really frustrated about this booking. Admittedly it was over the Thanksgiving holiday, so I understand that the staff had limited hours; however, we had family from out of town come in, and we couldn’t put them all up at our house; so we booked them a room at the hotel. No person was working the whole time they were there. We chose it because they offered breakfast. There was no breakfast any day. Worse, the room they were in had some kind of sealing issue in the shower. If they used it, it leaked to the floor below, which means they couldn’t shower either. And because no one was physically working in the hotel over the weekend, they couldn’t even change rooms let alone get it fixed. I feel terrible because the purpose of sending them to the hotel was to give them a better experience than our cramped house and overused water heater. Instead, they had no food or shower. If you take bookings over a holiday, then you need to be prepared to offer the services advertised.
