2/10 – Terrible
Sandra B.
28 oct. 2020
Points faibles : Propreté
We couldn't wait to leave!
I wish I could give 5 stars, but I can’t. We arrived on a Tuesday afternoon, at 4:30. We unlocked the door and entered into a powerful smell. Campfire. Black soot up the front of the fireplace and the smell was awful. And of coarse, we are super sensitive to the smell. Looking around, I found the couch to be filthy, every screen had nasty cobwebs, dirt on the floor, bedding filthy, mold on the shower floor, Bathroom faucet was disgusting and obviously not cleaned . I was profoundly disappointed, our 2 day getaway by the lake was not as relaxing as I imagine. Hair in the bathroom, on the towels...it was nasty. The unit wasn't cleaned before we got there. I would post pictures if I could, but it doesn’t allow me to do that. Thankfully I had some blankets in the car, which is what we slept on, purchased shower shoes to use the shower, draped extra sheets over the couch to sit on, you get the point. Otherwise, we would have left. This could have been a great experience, but it wasn't. We couldn't wait to leave, which is unfortunate as it's a great spot. I have sent Vacasa several emails and still have not heard back form them. I guess I'm not surprised with how the state of the rental was left for us. No attention to detail, cleanliness or customer service.
Sandra B.
Séjour de 2 nuits en septembre 2020