2/10 – Terrible
Yuhao
Voyage en famille
21 déc. 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Beyond Incompetent—A Complete Travel Disaster
Kasa Highland Park Dallas turned what should have been a comfortable stay into an absolute travel horror story. While the elevators were mercifully fixed by day 3 of our 7-day stay (after two days of hauling luggage up FOUR FLOORS with a child and elderly person), this was far from the end of our troubles.
First, we grudgingly agreed to a partial refund of one and a half nights for the initial fiasco. Fine. But then came the final day, and Kasa managed to outdo itself in sheer incompetence. Our car was towed. Why? Because Kasa’s ambiguous and poorly written checkout instructions failed to mention that the parking tag was required for the final day before leaving. This mistake cost us $200 and a massive amount of stress on our last day.
When we brought this to Kasa’s attention, their response was a predictable mix of deflection and indifference. They flat-out refused to take responsibility for their unclear policies, leaving us stuck with the bill for their incompetence. The audacity of advertising themselves as a “tech-driven hotel alternative” while failing at the most basic aspects of hospitality is staggering.
Between the elevator disaster, the abysmal customer service, and now this parking fiasco, I can confidently say this was the worst travel experience of my life. Kasa offers empty promises, zero accountability, and a total lack of concern for their guests.
I would not even recommend Kasa to my worst enemies
Yuhao
Séjour de 7 nuits en décembre 2024