Trafalgar Falls Tours and Activities

I was very stressed until I got to the property. I was able to chill out and decompress. My best 10days I have ever spent at an hotel. X

Given the ratings/reviews & my experience with similar caliber properties around the world, I was disappointed in certain things. The security guard at the front gate of the property was extremely rude. Didn't welcome us but asked what we were doing there. Our driver was very taken back by his behavior & said he's never seen anyone so rude at this establishment. Two days prior to arrival, I was sent an email form w/ one of the questions asking when we'd be arriving. I selected the noon-2pm option & we arrived at 12:30pm. We were told that we were going to have to wait until 3pm to be taken to our villa. Check in had been advertised as 3pm, so I'm not exactly sure why they even provided a noon-2pm option on the form - it was misleading & set wrong expectations. They took our luggage to the villa & told us we could utilize the pool or beach while we waited. Well, our bathing suits were in our luggage so they had to fetch our luggage so we could change into our bathing suits. 3pm rolls around and no word. We ask at the pool bar & someone comes to us at 3:15pm to let us know we would be picked up in about 15min. Having to wait until AFTER the advertised check in time when we had been waiting 3hrs was extremely irritating. Another disappointment was the lack of bathroom toiletries that would be default at other places of this cost. Blackout blinds on 3 walls of windows but not the 4th in the bedroom. The view, privacy, activities, & hostess were great.

They are in the process of updating/renovating the property and I feel like it will be great when done. The pool area needs some attention, and only having 4 lounge chairs isn’t reasonable for a whole resort, but the open air lobby/bar is beautiful and so was the view from our balcony on the 4th floor in an updated room. Vivianna the coordinator/concierge couldn’t have been a sweeter person and helped us choose great activities. Food was great but limited options, although prices were reasonable. Downtown Roseau isn’t the best and there are very limited options for dining and anything else in the capital. However, we would definitely stay here again.