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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with a 24-hour front desk and a restaurant

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Photo gallery for Queens Hotel Cheltenham

View from room
Executive Double Room, 1 King Bed, Ensuite
Reception
Serves lunch and dinner
Superior Suite, 1 King Bed, Ensuite

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
8 bedrooms
Private bathroom
Hair dryer
Bathrobes
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
The Promenade, Cheltenham, England, GL50 1NN

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • The Promenade - 6 min walk - 0.5 km
  • Cheltenham General Hospital - 11 min walk - 1.0 km
  • University of Gloucestershire - 12 min walk - 1.1 km
  • Cheltenham Racecourse - 5 min drive - 3.1 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Bar Fever Cheltenham - ‬7 min walk
  • ‪Imperial Gardens - ‬3 min walk
  • ‪Côte - ‬4 min walk
  • ‪No. 131 - ‬2 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk

About this property

Queens Hotel Cheltenham

Luxury upscale hotel near Cheltenham Racecourse
Consider a stay at Queens Hotel Cheltenham and take advantage of a terrace, a garden, and a library. The on-site restaurant, Victoria's, offers lunch and dinner. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • 1 meeting room, wedding services, and a 24-hour front desk
  • Guest reviews speak highly of the central location, helpful staff, and first-rate property condition
Room features
All 84 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Is Queens Hotel Cheltenham pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 30 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Queens Hotel Cheltenham?

As of Mar 31, 2025, prices found for a 1-night stay for 2 adults at Queens Hotel Cheltenham on Apr 6, 2025 start from CA $166.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Queens Hotel Cheltenham?

Self parking is available for GBP 15 per night.

What time is check-in at Queens Hotel Cheltenham?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 50 (subject to availability).

What time is check-out at Queens Hotel Cheltenham?

Check-out is at 11:00 AM. Late check-out is available for GBP 50 (subject to availability).

Where is Queens Hotel Cheltenham located?

Located in the heart of Cheltenham, this luxury hotel is within a 5-minute walk of Imperial Gardens, Statue of Edward Wilson, and Cheltenham Town Hall. The Promenade and Everyman Theatre are also within 10 minutes. Cheltenham Spa Station is 19 minutes by foot.

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Queens Hotel Cheltenham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1089 reviews
Rating 8 - Good. 313 out of 1089 reviews
Rating 6 - Okay. 102 out of 1089 reviews
Rating 4 - Poor. 29 out of 1089 reviews
Rating 2 - Terrible. 22 out of 1089 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Great stay and a great room
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Lovely hotel and set close to city centre
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Fabulous hotel, great food, friendly staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Dave

Hotel is of excellent quality and charm. The bar is great, very intimate and overall location is excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Simon

Great hotel and location, I have stayed at this hotel many times.
Stayed 2 nights in Jan 2025

10/10 Excellent

Geoff

Impressive hotel in great location
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

It’s a fabulous location and friendly staff and lovely clean rooms
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Lovely hotel
Lovely hotel with parking in central location.
Stayed 1 night in Nov 2024

10/10 Excellent

Louise

Wonderful
Staff were super friendly and they we very kind. Food, location and,atmosphere was wonderful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristopher

Really enjoyed my stay here. The staff were excellent and the location is very accessible.
Stayed 1 night in Sep 2024

8/10 Good

Lucy

Really friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Denisr

Excellent
Highly recommend location, staff , facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Albert

A classic gem
Stayed 4 nights in Mar 2025

10/10 Excellent

Haydn

The wellcome we had was great, the staff were friendly and efficient which made our stay very enjoyable.
Stayed 1 night in Nov 2024

10/10 Excellent

Terry

Have stayed a few times, always good!
Stayed 2 nights in Aug 2024

10/10 Excellent

michelle

Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central
Stayed 1 night in Nov 2024

10/10 Excellent

red

Fantastic hotel, perfect location, great staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Matthew

Amazing
A lovely hotel, great service
Stayed 1 night in Nov 2024

10/10 Excellent

James

The decor was amazing to see well presented hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Kim

Lovely hotel, friendly staff. Great location
Stayed 3 nights in Aug 2024

10/10 Excellent

Ann

The hotel was in a great position for the town and car parking was a bonus. The room was large and well appointed. We stayed to celebrate our wedding anniversary and the complimentary bottle of wine was a lovely and much appreciated touch. Breakfast was excellent and all of the members of staff were very friendly and helpful. A great stay and can definitely recommend.
Stayed 1 night in Dec 2024

8/10 Good

William

Lovely hotel in great neighbourhood
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Very good staff enjoyed our stay
Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

The hotel has a wonderful aspect and location in town. Internally, it lived up to expectations. Food was good, staff helpful and pleasant and the room comfortable and quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kristopher

Great location and great staff. Can’t ask for more from a hotel.
Stayed 2 nights in Sep 2024