6/10 – Acceptable
Esteban
Voyage en famille
3 oct. 2024
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The staff friendliness was probably the best thing about this property. Technical issues though made our stay a less than enjoyable experience.
On our first night the air conditioning unit started spewing water at 3am. Wetting everything we had placed on the desk below. The staff was able to accommodate us to another smaller room but even the act of doing so was time consuming (even though the staff offered help, I rather handle my own stuff). The other thing we didn’t like about the 1st room is that there were signs of mold inside the air conditioner and seemed poorly cleaned as the filter was black with dust and/or mold.
The second night we didn’t really spent it on the hotel as we went to explore the region and stayed somewhere else.
Due to the limitations or the hotel we had to spend a third night in the smaller bedroom. It was either that or coming back from our before mentioned trip early which we were not willing and able to do.
The next day the we realized that the shower head was broken but the staff was quick to repair it. Shortly after we found out the hot water broke, we didn’t have hot water for a day. I didn’t mind the cold showers myself but the wife wasn’t too pleased.
On the 4th night we finally got to spend the night in the type of room we had made the reservations with no issues. Same thing with the last night.
The hotel needs too keep up with and be proactive with repairs rather that wait for them to be reported by guest.
Esteban
Séjour de 5 nuits en septembre 2024