6/10 – Acceptable
Janel C.
2 oct. 2024
Points forts : Propreté
Decent Stay with Room for Improvements
The neighborhood was quiet and beautiful. It was nice to walk out the gate and be on the Greenbelt. When we arrived, the inside of the home was clean. However, it was hot inside, and the thermostat was locked, preventing us from lowering the temperature. I contacted mgmt, and they were quick to respond and help resolve the problem.
Unfortunately, the property had some disappointments. The management company emailed a survey for feedback on our stay, which I completed and submitted. Had they reached out, I would have written a review stating that they received the information and handled our feedback professionally.
A binder with property information would have been appreciated. The master bed was extremely uncomfortable (so soft you would sink). We later found a remote in the dresser's bottom drawer to adjust firmness, but it didn’t work. The master shower head sprayed everywhere. The 2nd bedroom lacked furniture besides the bed and had no overhead lighting. The fridge's water filter didn’t work, so we bought water for the week. There were no window coverings at the back of the home, so we had no privacy from those passing on the Greenbelt at night. The trash can in the garage was almost full when we arrived, and the garage stank, with no trash day instructions. We thought that meant they hired someone to take care of it. 5 days after our arrival, we were at the house and heard the garbage truck in the area, so we took the can out for pick up. We would not stay again.
Janel C.
Séjour de 8 nuits en septembre 2024