Black Mountain Ranch Vacation Packages

I was so happy to stay here with my kids, it’s a beautiful property and the room was great. However there was no food in the pool area, just drinks and the pizza place which was the other option was cash only. Also when you call to get a ride to pick you up they ignore you and send some one about 20 minutes later and then that guy decided to pick up another group and leave us behind. We walked back and then I decided to just drive my car to and from. I understand that’s a service that the resort provides but it was not appropriate to hold the service and then keep guests waiting in the cold for longer than a half hour. There was also a dirty diaper by the pool, I would’ve said something but they were severely understaffed. With all this being said the front desk people were kind and the room was clean and had beautiful views but I will prob not come back for the pool unless they offer the pool side service or another food option. There is a restaurant which I found later on on my own, canyon cafe and that’s where we had dinner. The food was actually good, had I know that existed I would’ve gone there for lunch ir prepared more.

Beautiful ocean view

Room was large and clean Bed and pillows were comfortable Last minute booking and it was good

We were just staying one night and we selected the hotel for it's proximity to the cruise terminal. Was great for that. The amenities were not useful to us, so this felt like an expensive option (and the mandatory resort fee didn't help). A nice room with a great view was what we wanted and we did get that. If we were staying longer and could have made use of the facilities, I'm sure

We absolutely loved the hotel. It was nice and clean, friendly staff and loved dining at Ponto Lago.