4/10 Poor
Kathryn O.
Jan 7, 2025
Disliked: Check-in, communication
Nightmare checking in - broken bathroom sink
I had so much trouble with the vrbo app on my phone. The Vrbo app didn't appear to log my booking on either the app or the website so I didn't have access to my reservation. Every time I clicked on the link from my email, it would take me to the vrbo site with an error messagte. I explained this in an email to the property managers but they just kept sending me a link to vrbo which I stated was not working. I finally got the door code access to my rental after being on the phone with vrbo agent for an hour. Because i had no access to my booking, I couldn't any info the wifi password either. While using the bathroom sink, water started appearing all over the floor. I looked under the sink and discovered that the drain pipe was not connected properly and there was a pitcher under it to catch water (so the water leak was obviously a known issue and not fixed). The leak reeked like raw sewage. All the extra toilet paper that was stored under the sink got soaked from the water leak, so I ended up having to buy more. Overall, my stay was frustrating, and substandard.
Kathryn O.
Stayed 5 nights in Dec 2024