"Liked: Lovely, attentive, friendly staff. Room and the rest of the hotel clean. Great selection of breakfast food and snacks, coffee, etc. Restaurant, bar, poolside, gardens, very inviting. Nearby shops, amenities, etc.
Didn't like: Lack of dining table in room if we wanted to eat in. Gym room and equipment in disrepair and dirty.
First time in Crete. We really liked it, and the staff at Malena contributed to our enjoyment. Would go back to this hotel but, in all honesty, there's so much more...