See all properties

HS HOTSSON Hotel Acapulco

3.5 star property
On beach with 4 outdoor pools, near Condesa Beach

Choose dates to view prices

Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Senior Suite, 1 King Bed, Jetted Tub | Living area
Poolside bar
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Parking available
  • Gym
  • 24/7 front desk

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
  • 655 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
  • 444 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View | View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
In-room safe
  • 285 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
  • 356 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

Family Villa

Highlights

Air conditioning
4 bedrooms
Private bathroom
4 bathrooms
Hair dryer
Rainfall showerhead
Cable channels
Living room
  • 1904 sq ft
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Rainfall showerhead
Hair dryer
Cable channels
Daily housekeeping
In-room safe
  • 285 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Hydromassage showerhead
Jetted bathtub
Cable channels
  • 867 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Highlights

Private pool
Air conditioning
TV
2 bedrooms
Rainfall showerhead
Hair dryer
Hydromassage showerhead
Jetted bathtub
  • 2510 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite Master With Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Master With Sea View

  • Sea view
  • Sleeps 2

View all photos for Suite Junior With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2

View all photos for Handicapped Room With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Handicapped Room With Partial Sea View

  • Partial sea view
  • Sleeps 4

View all photos for Room Standard With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4

View all photos for Suite Presidential With Panoramic View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Presidential With Panoramic View

  • Sleeps 4

View all photos for Room Standard With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 2

View all photos for Suite With Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 4

View all photos for Suite Junior With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana the Huntress - 7 min walk - 0.6 km
  • Galerías Acapulco - 8 min walk - 0.7 km
  • Condesa Beach - 8 min walk - 0.7 km
  • Parque Papagayo - 15 min walk - 1.3 km
  • Papagayo Beach - 17 min walk - 1.4 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Restaurante Maria Bonita - ‬4 min walk
  • ‪Bar 26 - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

Hotel near Condesa Beach
At HS HOTSSON Hotel Acapulco, you can look forward to a poolside bar, a terrace, and dry cleaning/laundry services. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with 2 bars and a 24-hour gym.
You'll also find perks like:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and an area shuttle
  • Express check-in, meeting rooms, and ATM/banking services
  • Wedding services, a banquet hall, and tour/ticket assistance
Room features
All 506 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • Wardrobes/closets, cable channels, and daily housekeeping

All-inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Similar properties

Children's play area - outdoor

Hotel Emporio Acapulco

  • On private beach
  • Pool
  • Spa
  • Kids pool
8.2 out of 10, Very good, 1,300 reviews
The price is CA $134
CA $160 total
includes taxes & fees
Apr 7 - Apr 8
Hotel Emporio Acapulco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 150 per night)
  • Valet parking on site (MXN 150 per night)
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 465 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 465 for adults and MXN 230 for children
  • Self parking fee: MXN 150 per night
  • Valet parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Does HS HOTSSON Hotel Acapulco have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of Mar 26, 2025, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on Apr 7, 2025 start from CA $118.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HS HOTSSON Hotel Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at HS HOTSSON Hotel Acapulco?

Self parking is available for MXN 150 per night. Valet parking is available for MXN 150 per night. Limited spots are available.

What time is check-in at HS HOTSSON Hotel Acapulco?

Check-in start time: 3 PM; Check-in end time: 6 AM. After-hours check-in is not available.

What time is check-out at HS HOTSSON Hotel Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at HS HOTSSON Hotel Acapulco?

Some rate plans available at this hotel are all-inclusive.

Where is HS HOTSSON Hotel Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the city center and within a 10-minute walk of Plaza Bahia and Condesa Beach. Playa El Morro and Diana Galleries Mall are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 437 out of 1008 reviews
Rating 8 - Good. 293 out of 1008 reviews
Rating 6 - Okay. 130 out of 1008 reviews
Rating 4 - Poor. 85 out of 1008 reviews
Rating 2 - Terrible. 63 out of 1008 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Excelente trato
Stayed 2 nights in Mar 2025

6/10 Okay

Frida María

Liked: Cleanliness
Disliked: Staff & service
We like it but the customer sevice is terrible, I have book in different hotels arround and they dont have any problem with food or music contary here are restricctions. The swiming pool very nice and close to the ocean.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rogelio

I recommend it
Stayed 9 nights in Mar 2025

10/10 Excellent

Andres

Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Stayed 5 nights in Jul 2024

10/10 Excellent

Laura Ivonne

Ok
Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Stayed 4 nights in Aug 2023

10/10 Excellent

Alexis

Acapulco Gold☀️
Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Omar

The location
Stayed 2 nights in May 2023

10/10 Excellent

JUAN

Convenient to all my needs

8/10 Good

Fabio Manuel

Great food, excellent view, nice room. Area feels unsafe, crowed and not suitable for swimming.
Stayed 3 nights in Jul 2023

8/10 Good

Rene

So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Stayed 4 nights in Sep 2023

10/10 Excellent

Roberto

very clean
Stayed 6 nights in Sep 2023

8/10 Good

JOSÉ LUIS OMAR

Recommended
Stayed 2 nights in Aug 2023

4/10 Poor

Raul

Liked: Amenities
I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent. I did not like the sewer smell inside the hotel and across the city.
Stayed 10 nights in Aug 2023

2/10 Terrible

Rafael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Its an old construction that has not been updated in a while. We had an all inclusive package which includes breakfast, lunch and dinner but only at the buffet. They included one night only for dinner at a restaurant. That was a disaster. Service was bad, food was bad. An awful experience.
Stayed 3 nights in Jul 2023

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never booking through expedia again. The property has beds like rocks and music playing so loud it’s imposible to sleep. Neither Expedia or the hotel cared about me, only about their deal, and kept my money even when I canceled the rest of my stay very early after my first night. Esmeralda Prrez, worst manager.
Stayed 3 nights in Aug 2023

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.
Stayed 2 nights in Jul 2023

6/10 Okay

Luis

Liked: Staff & service
check out was terrible did not get us access to a room till pass 3 PM and a 10 AM housekeeper keeps calling toremind us of 12 check out. not a nice experience
Stayed 1 night in Jul 2023

4/10 Poor

Hiret

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is outdated. There was no shower curtain on our tub, the floor was not moped and our bathroom had a terrible smell 24/7. The staff was very rude and did not provide any information unless you dialed 0 for everything. You were required to use a wristband just to be at the hotel or they will not allow you to go to get on the elevator unless you had it on.
Stayed 3 nights in Jul 2023

6/10 Okay

Jacqueline

Liked: Staff & service
I had high hopes for this resort, but was immediately disappointed on arrival. There were about 5 bell men at their desk, and even though they saw me struggling with getting my heavy luggage down, no one provided their assistance, they just continued to stand there and look. The service staff at the restaurant were a hit or miss. Some looked bothered when you asked for certain things while other where pleasant. The drink, very disappointing! Nothing tasted right!
Stayed 2 nights in Jul 2023

4/10 Poor

Ender

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
First of all , I didn’t like the fact that the employees there do not care about their guests. They have attitudes. The bar at the pool stopped serving drinks before the closing time. The food was horrible. The Italian restaurant made us wait 2 hrs and 32 minutes after been seated to serve us the main meal. And to top it of my room’s ac was not working properly the first day. On the last day my security box didn’t want to open and the front desk didn’t didn’t answer my call. I had to come down twice from room 2514 to get help. I almost missed my flight. Will never stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

A wonderfully refurbished hotel to a very high standard. All the staff were outstanding and nothing was too much trouble for them. Loved the view from the dining area and the easy access to the beach
Stayed 6 nights in Mar 2025

10/10 Excellent

Ramiro

Buenas instrucciones
Stayed 1 night in Mar 2025

8/10 Good

SANTOS

MUCHAS GRACIAS POR EL SERVICIO
Stayed 1 night in Mar 2025

10/10 Excellent

juan jose

Los felicito por su arduo trabajo
Stayed 2 nights in Mar 2025