2/10 Terrible
nadine N
Oct 27, 2024
Disliked: Staff & service
Horrible experience with manager at check in, might be trying to SCAM foreigners, be cautious. Hotel restaurant food had me sick for a day and a half of my 4 day trip, AC leaking all over the floor, shower wouldnt drain properly, constant noise outside room window from 2 am til 4 am, none of the remotes worked for the TV that would just get louder and louder on its own. She said she upgraded my accommodations for no charge and allowed me to check in early where early check in is an option listed for property and the room was the exact one i booked and paid for after arguing with me in front of other guests for 2 hours saying that my booking was never confirmed because i didn't pay enough according to her. Lied about emailing me regarding airport transfer that took 3 days for a response in the first place and no response through expedia messaging either. For a slightly more expensive establishment, treatment and property not worth it. Was a last minute choice that I would never make again nor would i recommend. Third time in Zanzibar and this hotel definitely soured what should have been a relaxing getaway as it usually is.
nadine N
Stayed 4 nights in Oct 2024