Wind Riders Tours and Activities

Overall compared to my other accommodation experiences - this one was great. Breakfast was high quality and large in variety. Staff is professional and someone was available to help even at 3am. I would say the minor issues could have been due to how old the building was- like the hand held shower not working, the bede in the washroom not releasing, the cupboard with motor getting stuck, the shower corner had some questionable dark matter which I think may be due to humidity or moisture. Beds were comfortable, shower and room were warm at all times. Extremely professional, customer focused employees that were happy to help when we needed it! Highly recommend if you don’t mind being slightly outside of the central Duomo area! It’s about a 20min uber ride … but there’s also a metro up the street if you’re down to explore that- it was great fun!

Stayed 3 nights. Asked concierge to book restaurant and they never got back to us. I called on 3 separate occasions to see what happened. Only at that time they said the restaurant was either not answering or booked. Communication was poor. It’s ok if there’s no room, but they needed to relay that info to us. We booked our own dinners, time us short to put our vacation in their hands. As a leading hotel of the world, not very impressive. Other comparable options in that price range have been much better in Milan. Concierge crew overall, lacked follow up and when confronted, made excuses. Either way, responding to requests, is important. Breakfast mediocre. Additional charge items didn’t make sense, 10 euros for fresh OJ at this level hotel is ridiculous, no toaster, small basic buffet, a few eggs to order. My comments are simply based on equal caliber hotels. Deluxe room was contemporary but small, very hot w temperature control not operational. Good quality towels but bed and pillows were uncomfortable. Bellman and porters were polite and offered help but conceit he was hard to come by. Safe great area but there are much better options at this price range.

Awesome property, perfect location & fantastic staff. Am now addicted to Marchesi chocolate, which was included with nightly turndowns lol. Will most certainly return on my next trip.