When I booked, I got an instant approval. I contacted the host and asked for some information. I received no reply. The day before the trip, I received the address, lockbox information, etc. I again reached out to the host. No reply. I was trying to make sure they knew we would be arriving very late at night given this property was out in the country. Still no communication, but I had all the information to access the property. We arrived around 11:45 PM on the day we were to check in. There was a car in front of the house and no lockbox on the door. We tried to reach the host. No reply. We contacted VRBO and they confirmed we had a reservation and confirmed access details. Finally, got a return call from the host who said he had no information about our stay and that the home was rented already until the next day. So after midnight, we were stuck trying to find a place to stay with 4 adults and 3 kids under the age of 8 including an infant. Host told us he had not received any payment for the property either. However, within a few hours, we had a cancellation notice and a notice of the refund. I will never use this host or VRBO again.