Willet Hall Tours and Activities

Was convenient to everything in the Williamsburg area

Staying in a cottage within Colonial Williamsburg was a nice alternative to a regular hotel room and we appreciated having the extra space, peace, and fireplace. Check in was frustrating, however, when they put us in a Tavern Room instead of the house we reserved. When I called the front desk to inform them of the mistake, the woman tried to tell me they were all booked up and if we didn't want the Tavern Room she could try to find something else but would charge us extra. Obviously, this was unacceptable and thankfully I had the confirmation email showing that we booked and paid for a house with bed, sofa, and fireplace. Suddenly the tone changed and another woman at the check in counter miraculously found the house we were supposed to have. Getting to the location proved annoying since nothing is labeled. We had to wander around the area trying to find the house that met the description given to us, and instead of there being 'plenty of parking' for our two vehicles, there was only on parking spot for our house. After finally getting all that settled, the rest of the stay was very nice and we enjoyed being able to walk through Colonial Williamsburg to get to dinner, enjoy the Farmer's Market, and sit outside on the patio and get to know our sheep neighbors. The house itself was clean, comfortable, and everything we wanted when we originally made the reservation. The check in process makes us not want to book here again, but essentially the stay was nice.

Great place to stay, great customer service and good price