2/10 Terrible
Tanya
Travelled with partner
Dec 12, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we asked if we could check in early we got a prompt no by a rude young lady at the front desk. Not until 3:00p. But at 2:30 we noticed others checking in so I asked and what seemed like a manager said yes. But our room would be dirty. The room was clean. But we needed more pillows for my neck. When we asked they said they’d bring them up. Well we just flew in from America and we went to sleep around 8p to wake up at 1a to see pillows on the bed and floor! They actually entered our room while we were sleeping! Then asking for room cleaning, another dissatisfaction when they did not replace hand soap,conditioner, Kleenex, coffee etc. Also for the first two days our room cards would not work and we constantly had to ask for them to be fixed. All of this would not have been so bad if they were nice and sorry. Instead it seemed we were putting “them” out. And after I requested room cleaning we came back to find our safe would not open. Talk about freaking out! The manager had to come with a key to unlock it. I asked if this happened often and she shrugged and said “sometimes” ugh. As the week progressed we would have to ask for coffee, toilet paper, towel etc. The manager was actually starting to be more helpful. I will not stay here again. We left housekeeping a tip hoping the room would be restocked. Nope.
This is a hotel ment for business travel only. I booked it because I’ve been to Wiesbaden several times and it was convenient for me to know where I was.
Tanya
Stayed 7 nights in Dec 2024