Find Lake Hotels in Westshore, FL

"We had a wonderful 4 days/3 nights. We however want to share an extremely rude encounter with a day desk clerk, Monday, 3/24. My sister and her 2 kids were looking for a vacation spot and decided to swing by Shephard's to spend the day, eat great food, etc. When we asked how to make that happen, the clerk went through the do's and don'ts (there were quite a few to remember and relay to my sister) my husband asked her to write down the fees so he didn't give wrong information.....the clerk wrote THIS on a piece of paper - "come see me" and then crumpled it up and gave him nothing. My husband is the nicest guy on the planet, so he just walked away. I tried to find a manager in the office so as not to be cranky in front of other guests...but never found one in the office. Completely unnecessary treatment of my husband and terrible behavior by anyone representing Shephards! My sister called to get the information - got the same person and was also treated unkindly. Other than this EVERYONE else was top-notch. Friendly. Fun. "

"Great stay"

"Location excellent, staircases need updating, office accommodating, damage to one of the pool decks, rooms nice, sunsets wonderful"