Volcán de Ipala Tours and Activities

I made an Expedia reservation and elected to pay at check in because I did not know for certain if I would need the room or not. I actually tried canceling the reservation two hours after I made it and could not. So much for the 24 hour Expedia cancellation policy. I spoke with a woman at the desk that was completely unhelpful and unsympathetic in every way possible. I know for a fact there is a better rate than the one I got via Expedia, but the woman said that was the only rate which I know is not true. Adding insult to injury, I was charged even more than what I was supposed to pay according to Expedia because the hotel made up their own exchange rate, even though it clearly said on the Expedia listing that the exchange rate would be the current rate, not the hotels made up one. So the price on Expedia did not match the hotels price, a couple dollars more in favor of the hotel. The hotel corridors feel run down, but the Resturant and rooms are nice enough. Is the stay worth $96.83 per night? Heck no! I have stayed in Airbnb’s in the city for $15-20 that are comparable and a couple that were even much better. Likely my first and last time staying at this hotel. If you decide to book this hotel through Expedia, a word of caution, pay for it through Expedia or you will be charged even more if you pay in person.

Excellent customer service.