2/10 Terrible
Cheol w
Travelled with family
Oct 29, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a major disappointment, and I want to share my experience. We arrived early, left our bags at the front desk, and returned around 6 PM to check in. The room looked nothing like the booking photos, but the staff seemed unbothered, dismissing it as if we should have expected it. Trying to make the best of it, we decided to stay.
After a long, hot day, I went to take a shower and found that water was leaking all over the bathroom floor. Despite this inconvenience, I decided to let it go. However, I then noticed the room was infested with bugs—far more than could be tolerated. By 8:30 PM, I went to the front desk to report these issues, but was told the hotel was fully booked and no alternate rooms were available. They might be able to move us in the morning, but when I asked for the manager, I was informed they weren’t available until then, and the staff insisted this was not a “serious” issue.
It became clear that the whole system was flawed. We returned to the room, still facing the bug and water problems, and decided to book another hotel at our own expense. Though this meant paying for two places, staying here was simply not an option. What was supposed to be a wonderful experience in Italy turned into one of my worst travel experiences.
Cheol w
Stayed 2 nights in Sep 2024