2/10 Terrible
Nirthana
Travelled with partner
Nov 20, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does NOT have a spa as advertised. We were not informed that the spa was under renovation prior to arriving. We were only infoemed at check in only becauee i requested to book in for treatments amd for access to the spa facilities. The hotel had partnered up with a local spa which was also not finished, pattially painted, jacuzzi freezing cold and not on, sauna warm not hot with broken time dial, relaxtion rooms filled with buckets and mops. We informed the hotel of this and i have been emailing the manager since retuning home all of whom were applogetic but did nothing really to help. You cannot advertise as having facilities and then shake off any responsibilities when you direct us somewhere that is also unfinished.
The food at the hotel was rubbish - flavourless. The pool was cold. The bathroom constantly had flies.
Ssve your money and book a different hotel - there are plenty down the beach with proper spa facilities, better food, are cleaner and with better trained staff.
WOULD NEVER STAY HERE AGAIN! WASTE OF MONEY.