2/10 Terrible
Divina
Jan 24, 2025
Disliked: Cleanliness, property conditions & facilities
The rooms that were assigned to us were filthy and smelled terrible (like poop).
When we checked in, we asked why the room assigned to us did not have a good view. The receptionist said that if we wanted the better rooms, we have to book directly with the hotel, Taal Vista Hotel and not thru Expedia. We are seniors and we had to walk to another building and several flights of stairs . Room 419 was obviously not cleaned because there is a crayon on the floor. The towels are gray and maybe were white several years ago.
As compensation, they gave us 2 boxes of pastries ( ube pan de sal and pandan pan de sal) we later found that these are expiring in 2 days.
We had to wait for the bell boy who met us half way to the rooms . We hare carry our luggages because there was no bell boy.
Expedia, please take care of this since the hotel treats Expedia customers differently.
Divina
Stayed 1 night in Jan 2025