Surry Vacation Packages

The staff was great.

The room was not in as good of condition as we would have liked—paint was chipped, appliances rusted, ceilings stained, etc. however the balcony was nice with a great ocean view. The other guests were very friendly and the beach access was perfect!

Big rooms, comfortable bedding, great onsite dining and outside sitting area. Very convenient location for shopping.

Cute unit but not worth it - the after hours check in was about the only smooth process. I went to pay the $10 nightly fee, but their system was down. We left our number so we could come back later. Amanda called a few hours later who very rudely stated that we had a balance due on our account that we had to pay immediately. We went to the office and gave our card to pay the amount owed. Amanda called the next day stating that our card was declined. Turns out that she charged someone's MasterCard and we only use Visa. Once we got that situated, we went out to do some shopping and while we were out, I received another phone call from Amanda advising that the housekeepers had informed her that when they went to clean our unit, all of our stuff was still in there. I advised that we still had another day on our reservation. Amanda was adamant that we were supposed to check out that day and had already checked us out (she charged us $40 for nightly rate even though she checked us out after 3 days). After a few minutes of back and forth, she admitted we were supposed to check out the following day. We got back to the unit and the door was unlocked and slightly opened from where housekeeping was there earlier, leaving our items unsecured. When I addressed this with her in person, she was overall dismissive. She said that due to the inconvenience, we wouldn't be charged for the 4th night. I had prepaid for the trip months ago and have yet to see a credit on my bank account.

Everything about the property, the room, and view was great except issues with the elevators. On two of my days I seen people going up 15 flight of stairs but luckily I made it up on a service elevator before it broke down. Then I was stuck in my room unless I took stairway. Took me about an hour checking out because it was only one elevator back working the next day.