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"Great property"

"What an amazing place. First the location is great as it is right in the heart of the old city, near the night bazaar and many restaurants. The actual property itself is absolutely beautiful with well kept interiors and lawns, including private books and crannies. The breakfast was great with a lot of selections. The pool is great, especially if you have kids as it has a water slide and whole kids play area in the pool. Basically the place is definitely top tier. The only negative I would have to say is that it is a bit pricey compared to most hotels in Chiang Mai, and also that it's size can make it feel less personal and inviting than other hotels. that being said, one event sealed the deal for us and made a one night stay turn to 4. I lost my camera at an event off-site from, but booked through the hotel. I called them to ask if there was anything they could do (assuming I my camera was a loss). Patt from the hotel staff (who has been incredibly helpful throughout our visit) said she would call the golf course where I lost my camera. less than 40 minutes later she informed me that not only had they found my camera, but the course was going to drop it off at the hotel for me! I had my camera back the next day. I cannot begin to express how amazing the level of support made us feel, and how thankful and impressed I am with the staff at both the Shangri-La and the Gasson Panorama Golf Club. I will be singing their praises for years to come "

"Very comfortable room and excellent service. "

"The poolside suite was sublime. The access and comfort made are stay extremely enjoyable. Michael at the front desk is the most helpful hotel host I've ever encountered. I cannot say enough great things about his service, advice, and attention."

"Beds are very hard. Pool is difficult to get in & out of. There should be steps & handrails. Wifi is spotty at best. Could not auto-login. Need gluten free bread or rolls. "

"No complains about this hotel. Staff were very polite and helpful. The rooms were spacious and very clean. Proper amenities provided (also full bar in room). Walkable distance to most places in Nimman area. Lots of local restaurants, cafes and bars nearby. Good mix of local and foreign food. Very nice pool and pool bar upstairs. The Italian restaurant connected to the hotel has great breakfast and excellent dinner. "