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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Recharge with international flavors at your fingertips. Enjoy stunning views from the rooftop pool or explore nearby shopping.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

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8.8 out of 10, Excellent, (1003)
The price is CA $186
CA $223 total
includes taxes & fees
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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 3 min walk
  • Orchard Road - 5 min walk
  • National Museum of Singapore - 15 min walk
  • Bugis Street Shopping District - 20 min walk
  • Marina Bay Sands Casino - 6 min drive

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Upscale hotel near National Museum of Singapore
Located close to Orchard Central and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the spa tub. The on-site international cuisine restaurant, Makan at Jen, offers breakfast, brunch, lunch, dinner, and kids' meals. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and express check-out
  • Express check-in, a front-desk safe, and a porter/bellhop
  • Guest reviews say great things the pool, helpful staff, and proximity to shopping
Room features
All 499 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and bathrobes. Guest reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Outdoor pool
  • Spa tub

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:30 PM.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Jan 21, 2025, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Jan 25, 2025 start from CA $262.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La?

Self parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-out is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore, and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Ho Yan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The washroom has no area to change clothes, only a sliding door to cover. We found hair in the shower tub. The scene has been blocked by another building.
Stayed 3 nights in Jan 2025

10/10 Excellent

Eilish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are excellent and the service is superb.
Stayed 3 nights in Jan 2025

8/10 Good

Christie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying, automated check-in wasn't working, long wait. Very clean and great location.
Stayed 1 night in Jan 2025

10/10 Excellent

Haranath, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accomodating and provided help to book taxi to explore the city.
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great position above Somerset MRT station. Lovely rooftop pool area with views of tbe city. Well presented club lounge with good food options. Definitely would recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Friendly staff. Specially the pool bartenders! So great. Beautiful hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

Nicholas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Gilbert

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Christopher

Travelled with family and small children
Right by shopping center at the start of Orchard. Must take elevator twice to get to your room was quite annoying. Very small rooms. Breakfast was just plain okay.
Stayed 1 night in Dec 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy
Stayed 5 nights in Jan 2025

8/10 Good

Le Eng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful convenient hotel to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Sonali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great central location and there are both MRT stations and taxi stands nearby. I appreciated having the mall next door to grab a quick bite or stop by the 7-11 for a SIM card. The thing I appreciated most was that I was able to get access to our room early in the day which was great as we had taken a red-eye and desperately needed a nap. I know that's not guaranteed by any hotel but they somehow made it happen!
Stayed 2 nights in Dec 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of Orchard road, next to Subway, the staff are super friendly and kindness. The cleaning team is super quick respond to any of request. Also Jeno and Jeni these two robots are so charm and smart. We love Jen and always stay in this hotel any time we be in Singapore.
Stayed 6 nights in Dec 2024

8/10 Good

Anna

Travelled with partner
Was very quite
Stayed 7 nights in Dec 2024

8/10 Good

Ives

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy location
Stayed 4 nights in Dec 2024

6/10 Okay

Cissy

Travelled with family
Liked: Staff & service
This hotel is conveniently located with lots of shopping and restaurants around. However it is quite busy and not the most relaxing accommodation. The main problem is the room is rather small with little room for luggage and packing. The other issue was the smell in the room, esp. when AC is running slower and the fan is pushing out very stuffy musky air. The duct probably need a proper cleaning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brankica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, generous and varied breakfast, no issues with noise but above shopping centre and metro station so super convenient. Friendly and helpful staff. Nice roof top swimming pool, although it gets very busy and all the seating gets taken from the morning. Nice to have cocktails by the pool with great views of Marina bay sands hotel and in general great views.
Stayed 6 nights in Dec 2024

10/10 Excellent

Rajvin Singh

Travelled with family
Liked: Amenities, property conditions & facilities
Great location, amazing service
Stayed 3 nights in Dec 2024

10/10 Excellent

Richard, San Diego

Stayed 3 nights in Dec 2024

10/10 Excellent

manh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and cleaned. Super convenient location. Closed to restaurant and mrt
Stayed 5 nights in Dec 2024

10/10 Excellent

Rowena Foo Yoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect to Orchard.....staff is awesome ...bed is so comfy...room is large and really comfy ambience.. will stay again for sure..
Stayed 2 nights in Dec 2024

8/10 Good

Jason, Holgate

Liked: Cleanliness, staff & service, property conditions & facilities
Great reasonably priced hotel in a convenient location. Will definitely be staying again when visiting in April. The staff went out of their way to help and be accommodating.
Stayed 8 nights in Dec 2024

10/10 Excellent

Matthew Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and quiet. Staff were very friendly
Stayed 5 nights in Dec 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was excellent at Hotel Jen. It is easily accessible to MRT and a lot eateries at the same building. However the waiting time to take the lift during peak hours is really bad.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sheryl Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jen orchard Gateway is a conveniently located property, with shopping centre attached, and MRT somerset below. Property is clean, some rooms are on the smaller side but still comfortable, this time we were upgraded to an executive king, so it was roomier then previous stays. Down side , currently building works across the road can be noisy if you like to rest up during the day and your room is located on that side of the building. Buffet breakfast is probably one of the best i have had in all my travels, with a huge range of offerings catering for many different tastes. I would be more than happy to stay at Jen again :)
Stayed 8 nights in Dec 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0